SUMMARY:

• IT HelpdeskTechnician looking to join a company where I can use my various skills to improve efficiency.
• Maintains home lab consisting of several Windows based machines, two Server 2008 machines, a Cisco switch, KVM switch, Cisco routers, external hard drives and router/firewalls
• Experience optimizing computers for peak performance.
• Familiar with hard drive installation, memory installation, all associated cabling.
• Experience working with ISP’s in diagnosing connection issues.
• Experience diagnosing hardware issues, including printers, video cards and memory.
• Utilize software applications when necessary, to analyze memory.
• Maintains an extremely secure home network.
• Experience with various applications such as the McAfee Security suite, AVG, VNC server, Cisco VPN client, and several network protocol analyzers.

TECHNICAL SKILLS:

• PC repair
• PC upgrades
• Diagnostics
• Network support
• Server Management
• Customer Service
• Research & Analysis
• Security
• Helpdesk

TECHNOLOGY SKILLS:

Operating Systems: Windows XP Professional, Windows Vista, Windows Server 2003/ 2008, Windows 7.

Hardware: Cat5e&Cat6 cabling, memory installation, hard drive installation, diagnosing PC issues, KVM switches, Cisco switches and various soho routers and switches.

Software/Programs: Memtest, Wireshark network analyzer, Remedy and Track - it help desk software, Hyena, Seimens Invision,McKesson Cardiology,Look@LAN, VNCserver,VmWare,, Logmein and Join.me software,Citrix,Cisco VPN client and various host based firewall software solutions.

Security tools: Trend Micro Security Products, McAfee, Activeports, Malwarebytes Anti-malware, Nessus, Languard and NMAP.

RELEVANT EXPERIENCE:

Confidential, Wilmington, DE

IS Consultant

Responsibilities:

• Provided IT - support for the Bemr Access Portal project.
• Responsible for contacting doctors to Schedule appointments for the Remote Access install.
• Performed on-site training for doctors and
• Hospital staff. Provided support for technical issues within the project including connection issues, password issues.
• Provided support for third party applications such as DHIN and Citrix.
• Also supported most on-site, Citrix installation issues.
• Participating in weekly staff meetings in an attempt to improve productivity and efficiency.
• Provided help desk support for all hospital staff Via telephone, Answering phones,.
• Assignng help desk tickets to fellow technicians using Track - it help desk software.
• Personally resolving tickets both on-site and remotely.

Confidential, Bethany Beach, DE

IT Technician

Responsibilities:

• Provide on-site and remote support for the various Confidential Insurance locations.
• Responsible for troubleshooting and diagnosing various PC and Network related issues (Microsoft Windows).
• Responsible for the maintenance of end user devices including PCs, printers, scanners and network equipment.
• Diagnose complex PC issues, LAN conectivity issues, perform standard PC maintenance and repair.
• Work with management to evaluate and procure new products that maximize efficiency.
• Install and configure various 3rd party applications.
• Clean and eradicate various forms of malware, trojans and worms from PCs.
• Identify and diagnose higher level issues and escalate to the Senior IT Technician or relevant vendors as necessary.
• Interpret corporate IT policies to end users, practice due diligence in ensuring all critical level servers and applications are patched and configured to best practices.
• Maintain confidentiality, integrity and availability of company resources

Confidential, San Jose, CA

Responsibilities:

• Contract employee responsible for completing various IT related projects.
• Work included: POS system configuration, un-installing old POS equipment and installing new company equipment.
• Reconfiguration of POS system.
• Also, verification of POS functionality and inventory of all parts and equipment.

Confidentia, Kennesaw, GA

Help Desk/ IT Tech

Responsibilities:

• Assessing Pc issues and problem solving while Performing duties in an accurate and efficient manner.
• Last project included, imaging and configuration of 400 Confidential pc’s for client.
• I am at expert level in Pc repair, Pc configuration, network configuration and Microsoft Office products.
• Customer service background. I am flexible and willing to travel.
• Experienced in maintaining a professional, calm attitude through high pressure or stressful situations.
• I am a solution focused individual.
• I am currently persuing Cisco CCNA.