Implementation Specialist Resume

OBJECTIVE:

I will use my experience and training as a technical writer to be an ideal liaison between any Subject Matter Expert and any end user.

SUMMARY:

6 years Technical Writing
2 years Software Documentation
1 year jQuery
5 years HTML
2 years CSS
3 months Confluence
3 years Jing/Camtasia/Captivate
2 years RoboHelp
10 years Microsoft Suite
3 years Document Design
1 year Video Game Design
2 years Visio
1 year Construct 2
1 year Grant Writing
3 years Adobe Creative Suite used in Document Design, Web Page Design and Video Game Design
1 year XML
1 year DITA
3 months Oracle PL/SQL documentation
1 year Wiki markup
3 year Technical Editing
1 year Style Manuals
Attention to detail
Excellent public speaking and listening skills

WORK HISTORY:

Confidential

Implementation Specialist

Responsibilities:

Confidential

General Laborer

Responsibilities:

Confidential

Technical Writer

Responsibilities:

Worked with Confidential Confluence content management system
Created a standard documentation style manual for all online and print deliverables
Updated SOP's; Wrote and edited Wiki - pages
Worked with the Application Support team to document the PL/SQL programming standards for the department

Confidential

Customer Service Representative/B2B sales/Technical Support

Responsibilities:

Developed problem solving and technical troubleshooting skills
Took a proactive role by creating a ‘doorway’ for the company intranet system that saved the company time and money
Created a training presentation to help improve fellow customer service rep. sales