OBJECTIVE:
I will use my experience and training as a technical writer to be an ideal liaison between any Subject Matter Expert and any end user.
SUMMARY:
- 6 years Technical Writing
- 2 years Software Documentation
- 1 year jQuery
- 5 years HTML
- 2 years CSS
- 3 months Confluence
- 3 years Jing/Camtasia/Captivate
- 2 years RoboHelp
- 10 years Microsoft Suite
- 3 years Document Design
- 1 year Video Game Design
- 2 years Visio
- 1 year Construct 2
- 1 year Grant Writing
- 3 years Adobe Creative Suite used in Document Design, Web Page Design and Video Game Design
- 1 year XML
- 1 year DITA
- 3 months Oracle PL/SQL documentation
- 1 year Wiki markup
- 3 year Technical Editing
- 1 year Style Manuals
- Attention to detail
- Excellent public speaking and listening skills
WORK HISTORY:
Confidential
Implementation Specialist
Responsibilities:
- Conducts WebEx Webinars for Confidential
Confidential
General Laborer
Responsibilities:
- Assignments include roofing, load and unload, light industrial etc.
Confidential
Technical Writer
Responsibilities:
- Worked with Confidential Confluence content management system
- Created a standard documentation style manual for all online and print deliverables
- Updated SOP's; Wrote and edited Wiki - pages
- Worked with the Application Support team to document the PL/SQL programming standards for the department
Confidential
Customer Service Representative/B2B sales/Technical Support
Responsibilities:
- Developed problem solving and technical troubleshooting skills
- Took a proactive role by creating a ‘doorway’ for the company intranet system that saved the company time and money
- Created a training presentation to help improve fellow customer service rep. sales
