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General Officer Resume

SUMMARY:

  • Quick learner of both technology and business issues with strong problem solving skills.
  • Strong planning, organizational, and time management skills.
  • Ability to work independently or in team environment.
  • Effective oral and written communication and active listening skills.
  • Ability to interact well with customers/clients.

COMPUTER LANGUAGES:

  • COBOL
  • JCL
  • SQL Server/DB2
  • MySQL
  • VB .NET
  • ASP.NET
  • ADO.NET
  • C/C++
  • Java
  • Perl
  • HTML
  • CSS
  • Javascript
  • PHP
  • JQuery cURL
  • Windows NT/2K
  • OS390
  • UNIX/LINUX
  • Wordpress
  • Quickbooks
  • Mercator/Datastage TX
  • Lotus Notes
  • MS Office
  • Adobe Photoshop
  • Crystal Reports
  • Business Objects
  • Google API
  • Google Analytics
  • SEO
  • Apache

WORK EXPERIENCE:

Confidential

General Officer

Responsibilities:

  • Answer phones, schedule appointments, enter sales leads, invoices, track inventory issues, handle customer issues, file records, enter data into Quickbooks, make reports as necessary.
  • Added interactive Google map service area to website.
  • Optimize website SEO.
  • Developed sales lead entry application.
  • Optimized website load speed 33%.
  • Deployed Google Analytics and Webmaster tools.

Confidential

Night Stocker

Responsibilities:

  • Unload product from trucks, open containers, stock shelves, set displays and rotate product when necessary.

Confidential

IT Analyst/Programmer

Responsibilities:

  • Generate dynamic/parameterized web - based reports from Fourth Shift ERP system database for sales & marketing utilizing SQL Reporting Services, Crystal Reports, ADO, Visual Basic .NET.
  • Persistence, caching, encryption, forms/Windows/SQL authentication security models.
  • Developed Stability Chamber Information Tracking System using Visual Basic .NET, ODBC
  • Troubleshoot various third party vendor software issues.
  • Network, Database, Desktop Support & Troubleshooting.
  • Symantec Antivirus Corporate Edition deployment and support.
  • Windows Server Update Services testing and deployment.
  • HP BL460C Blade Server Insight Manager.
  • Veritas/Symantec Backup Exec.

Confidential

IT Application Associate

Responsibilities:

  • Research/Develop specifications and write basic to moderately complex technical programs. Analyze code, test, debug, implement, document and maintain those programs/systems.
  • Provide third party software support for multiple business unit customers.
  • Create/Enhance reports using simple to moderately complex SQL queries.

Sales & Marketing Support Technician

Confidential

Responsibilities:

  • Provide support/maintenance for printers and various hardware/PC.
  • Third party vendor software support.
  • Produce/enhance graphics for sales presentations.
  • Produce various Marketing/Sales reports.
  • Assist business unit customers with MS Office and various software questions.

Client Transaction Specialist

Confidential

Responsibilities:

  • Interpret legal plans/contracts to calculate retirement benefits.
  • Process accounting and payouts for plan participants.
  • Assist others in resolving complicated or unfamiliar requests.
  • Communicate with external customers to obtain necessary information, clarify and/or confirm requests.
  • Act as a subject matter expert on systems and record keeping topics.
  • Developed an Excel (VBA) application to aid with defined benefit calculations resulting in over $350,000 annual productivity gain/savings.

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