General Officer Resume

SUMMARY:

Quick learner of both technology and business issues with strong problem solving skills.
Strong planning, organizational, and time management skills.
Ability to work independently or in team environment.
Effective oral and written communication and active listening skills.
Ability to interact well with customers/clients.

COMPUTER LANGUAGES:

WORK EXPERIENCE:

Confidential

General Officer

Responsibilities:

Answer phones, schedule appointments, enter sales leads, invoices, track inventory issues, handle customer issues, file records, enter data into Quickbooks, make reports as necessary.
Added interactive Google map service area to website.
Optimize website SEO.
Developed sales lead entry application.
Optimized website load speed 33%.
Deployed Google Analytics and Webmaster tools.

Confidential

Night Stocker

Responsibilities:

Unload product from trucks, open containers, stock shelves, set displays and rotate product when necessary.

Confidential

IT Analyst/Programmer

Responsibilities:

Generate dynamic/parameterized web - based reports from Fourth Shift ERP system database for sales & marketing utilizing SQL Reporting Services, Crystal Reports, ADO, Visual Basic .NET.
Persistence, caching, encryption, forms/Windows/SQL authentication security models.
Developed Stability Chamber Information Tracking System using Visual Basic .NET, ODBC
Troubleshoot various third party vendor software issues.
Network, Database, Desktop Support & Troubleshooting.
Symantec Antivirus Corporate Edition deployment and support.
Windows Server Update Services testing and deployment.
HP BL460C Blade Server Insight Manager.
Veritas/Symantec Backup Exec.

Confidential

IT Application Associate

Responsibilities:

Research/Develop specifications and write basic to moderately complex technical programs. Analyze code, test, debug, implement, document and maintain those programs/systems.
Provide third party software support for multiple business unit customers.
Create/Enhance reports using simple to moderately complex SQL queries.

Sales & Marketing Support Technician

Confidential

Responsibilities:

Client Transaction Specialist

Confidential

Responsibilities:

Interpret legal plans/contracts to calculate retirement benefits.
Process accounting and payouts for plan participants.
Assist others in resolving complicated or unfamiliar requests.
Communicate with external customers to obtain necessary information, clarify and/or confirm requests.
Act as a subject matter expert on systems and record keeping topics.
Developed an Excel (VBA) application to aid with defined benefit calculations resulting in over $350,000 annual productivity gain/savings.