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Production Specialist, Store Support Resume

Plano, TexaS


An innovative and results - driven information technology professional with a proven track record of in programming, application development, systems analysis, hardware/software troubleshooting, as well as wireless applications. Proven ability to develop innovative customer and technical support strategies, with an emphasis on enhancing business operations. Contributes to long term-success by maintaining a solid commitment to excellence.


Software: Visual Source Safe, MS SharePoint, MS Office Suite, Visio, BMC Remedy, Airbeam CE Client, Crystal Reports, HP Quality Center

Development Tools/Languages: Visual Basic 6, Visual Basic .Net, Java, ASP, JavaScript, MS SQL Server, Point of Sale (POS), Object Oriented Technology


Confidential, Plano, Texas

Production Specialist, Store Support


  • Provided operational standards for troubleshooting production issues related to store environments.
  • Held responsibility for working closely with stores to ensure understanding and addressing of problems, with minimal impact.
  • Supported computer/network systems and hardware/software configurations in stores.

Business Analyst



  • Served as project lead for reward program initiative implemented in stores.
  • Conducted requirement elicitation for wireless project requests, using interviews as well as task and workflow analysis.
  • Oversaw project schedules to comply with one-time deliverables to business clients.
  • Acted as communication liaison between business clients and development.
  • Identified root cause analysis and recommended improvements while evaluating impact on business outcomes.
  • Developed software for wireless handheld scanners and customer price check scanners.
  • Provided on-call support for wireless software.
  • Conducted user acceptance testing with business clients.

IT Senior Applications Developer



  • Created functional specification design and technical design documentation for new wireless projects.
  • Conducted needs assessments and provided recommendations for improved wireless technology processes.
  • Designed and developed software applications according to business requirement documents.
  • Tested and implemented system enhancements for salon schedule book and file maintenance software.
  • Developed software application to capture salon employees’ gratuity for IRS reporting purposes.
  • Performed wireless platform upgrade to Win CE 4.2.
  • Tested wireless software compatibility with Stores SQL7 server upgrades.
  • Provided technical support for PCI testing.

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