An innovative and results - driven information technology professional with a proven track record of in programming, application development, systems analysis, hardware/software troubleshooting, as well as wireless applications. Proven ability to develop innovative customer and technical support strategies, with an emphasis on enhancing business operations. Contributes to long term-success by maintaining a solid commitment to excellence.
Software: Visual Source Safe, MS SharePoint, MS Office Suite, Visio, BMC Remedy, Airbeam CE Client, Crystal Reports, HP Quality Center
Confidential, Plano, Texas
Production Specialist, Store Support
- Provided operational standards for troubleshooting production issues related to store environments.
- Held responsibility for working closely with stores to ensure understanding and addressing of problems, with minimal impact.
- Supported computer/network systems and hardware/software configurations in stores.
- Served as project lead for reward program initiative implemented in stores.
- Conducted requirement elicitation for wireless project requests, using interviews as well as task and workflow analysis.
- Oversaw project schedules to comply with one-time deliverables to business clients.
- Acted as communication liaison between business clients and development.
- Identified root cause analysis and recommended improvements while evaluating impact on business outcomes.
- Developed software for wireless handheld scanners and customer price check scanners.
- Provided on-call support for wireless software.
- Conducted user acceptance testing with business clients.
IT Senior Applications Developer
- Created functional specification design and technical design documentation for new wireless projects.
- Conducted needs assessments and provided recommendations for improved wireless technology processes.
- Designed and developed software applications according to business requirement documents.
- Tested and implemented system enhancements for salon schedule book and file maintenance software.
- Developed software application to capture salon employees’ gratuity for IRS reporting purposes.
- Performed wireless platform upgrade to Win CE 4.2.
- Tested wireless software compatibility with Stores SQL7 server upgrades.
- Provided technical support for PCI testing.