SUMMARY:

High - energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions.

SKILL:

• Release planning
• Workflow analysis
• Test cases scenarios
• Data mapping
• Gap analysis
• HTML and CSS
• Project finance
• Microsoft office suite
• SQL and databases

WORK EXPERIENCE:

Confidential, TX

Freelance Consultant

Responsibilities:

• Collaborated with key development and support personnel to collect and interpret technical requirements for software implementation and/or upgrades.
• Organized project timelines and with adaptive goals, able to identify “roadblocks” and undefined tasks, ensuring team member were able to manage workloads and complete tasks.
• Identified roles and responsibilities for various personnel during all phases of software planning and implementation.
• Implemented user acceptance testing with a focus on documenting defects and executing test cases.
• Developed technical documentation and procedure manuals.
• Managed from inception to delivery; ensure that projects met the scheduling and budget constraints set by clients.
• Developed materials designed to ensure easy transfer of knowledge to audience.
• Mapped current processes and offered recommendations for improvement.

Confidential, Galveston, Texas

Community Relations (CR) Specialist

Responsibilities:

• Reports Specialist analyzing housing data for Confidential applicants in government housing.
• Discussed with applicants current housing situation and defined Permanent Housing Plans.
• Help applicants navigate the sequence of delivery for additional funds.
• Reviewed cases with Individual Assistance team members regarding recommendations for applicants and referrals to volunteer agencies.

Confidential, Oakland, New Jersey

Instructional Designer

Responsibilities:

• Gathered requirements from clients, worked with programmers to design and implement solutions to client specifications.
• Developed programs customized to the client’s environment ensuring successful transfer of knowledge to target audience.
• Implemented internal program for programmers and new hires to enhance their understanding of the end user needs.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.

Confidential

MAPCON Data Specialist/Inventory Control Specialist

Responsibilities:

• Facilitated communication of requirements between various personnel and development team to create cohesive database.
• Managed beta testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance at McMurdo, South Pole and Palmer Station.
• Trained personnel onsite at McMurdo Station on database application for inventory, requisitioning, and report writing.
• Filtered trouble calls and assisted with troubleshooting database problems and synchronization.
• Supervised inventory team during warehouse rehabilitation.
• Project management and document control for South Pole upgrade/reconstruction projects.