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Contract Engineer Resume

Minneapolis, MinnesotA

OBJECTIVE:

Provide high - priority IT project management and client support through the full project life cycle capitalizing on 10 years experience in strategic training, device troubleshooting, technical software, hardware, and network problem resolution.

SUMMARY:

  • Effectively manage budget and time resources, schedule and execution of quality deliverables following company standards
  • Work collaboratively with stakeholders to define and meet project and company goals and objectives
  • Lead cross-functional teams across several disciplines, managing various needs and driving results
  • Provide Desktop support and Customer Service to all client end users by performing question/problem diagnosis and guiding users through step-by-step solutions
  • Demonstrate sensitivity to, and respect for, a diverse multicultural population

AREAS OF EXPERTISE:

Project management, Multimedia Presentations, Desktop/Laptop Repairs and Upgrades, Application Installations, Virus Support, Consulting, Print Server Management, Network and Application Security Scanning, Technology Committee Board, LCD Projection, Video Conferencing, Mobile Devices

SYSTEMS PROFICIENCIES:

Windows (NT, XP, Vista, 7), Microsoft Office Suite, Windows Active Directory, Mac (0S 9, 10, 10.5, 10.6.2), Smart Board, Promethean, DX8000 Video Security, Malware Anti-Virus, Venus 1500, Papercut, Altiris

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, Minnesota

Contract Engineer

Responsibilities:

  • Diagnose and resolve end-user network or local printer problems, hardware problems, network issues, e-mail, Internet, dial-in, and local-area network access problems.
  • Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Provide technology training and application workshops to employees and executives
  • Install applications and upgrades
  • Expanded Confidential roles and responsibilities to include executive meeting support and presentation technology management

Confidential, Edina, Minnesota

IT Specialist

Responsibilities:

  • Provide expert technology training to Confidential consumers with various levels of technology issues and needs
  • Ability to work successfully with diverse consumers and proactively work to address future technology needs and updated applications
  • Repair, re-imaging and software set-ups at client station
  • Conduct software trials and provide feedback to help with improvements
  • Lead and participate in training to keep abreast of trends, pop-culture and technological breakthroughs

Confidential, Minnesota

Information and Instructional Technology Assistant

Responsibilities:

  • Responsible for policy compliance and information policies
  • Lead technology training and for senior staff across school district
  • Created, designed and executed infrastructure strategy solutions
  • Sole operator of Daktronics Digital Sign Installation and Venus 1500
  • Diagnosed infected computer viruses, Trojans, worms and vulnerable hosts on computers using in-house and industry tools
  • Managed team responsible for building, imaging and maintenance of Mac and PC labs

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