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Output Device/lan/desktop Technician Resume

Alexandria, VA

SUMMARY:

  • Security+, Network +, A+ Certified Technician with over 10 years of experience in Information Technology
  • Experience installing and configuring a wide variety of operating systems
  • Praised by superiors for technical expertise within technical support, computer programming and operations

TECHNICAL SKILLS:

  • Dell Windows 7/Vista Remedy
  • IBM Microsoft Office 2007 Suite Blackberry
  • Confidential SMS Roxio
  • Hewlett Packard Novell WinMagic
  • Lexmark Windows 2003 Server Dameware
  • Lanier Active Directory VNC
  • Ricoh Symantec Ghost Remote Desktop
  • Net Gear Internet Explorer McAfee
  • 3Com Magic Solutions Norton Antivirus
  • Cisco Peregrine software Adobe
  • D - Link Active Client Oracle Client software
  • Dell/IBM/Compaq laptops Dynacomm

EXPERIENCE:

Confidential, Alexandria, VA

Output Device/LAN/Desktop Technician

Responsibilities:

  • Completed print queue setup within a Windows 2003 Server environment
  • Reset user accounts through Active Directory
  • Installed new HP and Lexmark printers for entire offices and individual users
  • Setup TCP/IP parameters for network printers
  • Assisted with the imaging of desktops and laptops for Windows 7
  • Adjusted printer settings and configuration through the web interface
  • Connected network devices to ports within the communications closet
  • Remotely assisted users with desktop and printer issues
  • Resolved customer requests through the Remedy ticket system as assigned
  • Maintained supplies and ordered printer hardware

Confidential, Suitland, MD

Desktop Technician

Responsibilities:

  • Adjusted customer login account access through Active Directory
  • Assisted user s with first time account login access with CAC cards
  • Re - imaged desktops and laptop software to meet Government standards
  • Setup various Blackberry devices with Smart Card Readers for encryption
  • Troubleshot cots programs for desktops and laptops.
  • Satisfied customer s request for service through the Remedy ticket system
  • Inserted and published customer s Certificates within Microsoft Outlook
  • Installed HP and Confidential printers to meet customer s requests
  • Setup first time user within Microsoft Outlook
  • Remote into workstations to assist user s with time sensitive issues

Confidential, Washington, DC

LAN/Desk side Technician

Responsibilities:

  • Created SOP instructions for desktop technicians
  • Reset customer login account access through Active Directory
  • Setup and maintained network print queues within a windows 2003 server environment
  • Reset user s Blackberry accounts on the BES server
  • Upgraded desktops and laptop software to meet Government standards
  • Configured and distributed Blackberry devices to customers as requested
  • Repaired and installed software using Windows XP Remote feature.
  • Responded to customer s request for service through the Remedy ticket system
  • Trained office user s using the Microsoft Office 2003/2007 Suite
  • Maintained HP printer and Confidential copier network configuration settings within the web interface
  • Re - imaged and setup desktops and laptops to company specifications for deployment
  • Installed WinMagic software to secure customer laptops
  • Troubleshot network fiber and RJ45 connectivity issues with office workstations and printers
  • Setup laptops for use with Confidential and Confidential & Confidential air card technology for remote access
  • Assisted office workers with the backing up of sensitive data

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