Computer Operator Resume

OBJECTIVE

The objective is to seeking a challenging position as a lead computer operator where I can utilize my experience to help reach company goals, and enhance my professional capabilities.

PROFESSIONAL EXPERIENCE

Confidential

Computer Operator

Responsibilities:

Completed four years of college - level coursework in information technology.
Experience using What’s up Gold as an event-monitoring tool.
Experience using Remedy as Help Desk/Trouble-Ticket software
Able to provide status updates to management and changeover reporting to other shifts & departments
Duties include LAN/WAN infrastructure monitoring using HP Open view Network Node Manager and DEC Polycenter, and escalation by contacting the on-call administrator and using the Remedy/Picasso ticket tracking system.
System backups and recoveries are completed using Veritas Netbackup scheduling software.
Lotus Notes and DEC SLS (Storage Library System) are used for tape database maintenance and offsite storage.
Monitor all production and non-production systems in this multiple platform (DEC/VAX, HP, Windows, IBM mainframe, SAP) data center
Also experienced in the use of Auto Assist.
Duties include SAP password resets and accounts administration

Confidential

System operator

Responsibilities:

Have two years (technical training included) prior Operations or related Help Desk experience.
A self-starter with good interpersonal skills.
Interfaced with management, technical, and operator personnel.
Completed four years of college-level coursework in information technology.
Experience using What’s up Gold as an event-monitoring tool.
Experience using Remedy as Help Desk/Trouble-Ticket software.
Posses a working knowledge of the Solaris OS, including basic navigation and commands.
Posses a working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.
Posses an understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
Prior alert escalation experience, including paging; e-mails; cell/home calling.
Able to review log files, encapsulate (tar, gzip) and transport (ftp)
Able to run jobs, confirm completion, reporting; printing tasks triggered by jobs
Able to work unsupervised and work well in a team.
Able to provide status updates to management and changeover reporting to other shifts & departments.
Must be able to write incidents reports & keep a timeline of events during outage periods.
Organized with the ability to multitask.
Able to follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.
Punctual when reporting for shifts.
Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
Flexible with schedule.

Confidential, Moorestown, NJ

Computer Operator

Responsibilities:

Maneuvering classified and unclassified government files from one global or local server to another using UNIX commands, such as telnet, rlogin, and ftp.
Maneuvering files using sudo accounts In order to change ownerships and permissions.
Using Unix commands and command prompt to initiate daily backups at specified times.
Used Veritas software to initiate backups
Mounting classified and unclassified tapes so that customers can write to or read from the tapes by initializing and allocating space.
Retrieving classified email from customer’s classified out accounts to recipients on classified emails accounts and from classified emails accounts to classified in accounts following a specified path.
Followed procedures to transfer classified files to unclassified accounts.
Keeping up with scheduled email requests to perform system backups.
Answered after hours local and global help desk calls using the Remedy software.
Used on-call schedules and verizon electronic paging system to notify on call personnel of business critical calls.
Provided detailed turnover status for other shifts and management.