OBJECTIVE

• The objective is to seeking a challenging position as a lead computer operator where I can utilize my experience to help reach company goals, and enhance my professional capabilities.

PROFESSIONAL EXPERIENCE

Confidential

Computer Operator

Responsibilities:

• Completed four years of college - level coursework in information technology.
• Experience using What’s up Gold as an event-monitoring tool.
• Experience using Remedy as Help Desk/Trouble-Ticket software
• Able to provide status updates to management and changeover reporting to other shifts & departments
• Duties include LAN/WAN infrastructure monitoring using HP Open view Network Node Manager and DEC Polycenter, and escalation by contacting the on-call administrator and using the Remedy/Picasso ticket tracking system.
• System backups and recoveries are completed using Veritas Netbackup scheduling software.
• Lotus Notes and DEC SLS (Storage Library System) are used for tape database maintenance and offsite storage.
• Monitor all production and non-production systems in this multiple platform (DEC/VAX, HP, Windows, IBM mainframe, SAP) data center
• Also experienced in the use of Auto Assist.
• Duties include SAP password resets and accounts administration

Confidential

System operator

Responsibilities:

• Have two years (technical training included) prior Operations or related Help Desk experience.
• A self-starter with good interpersonal skills.
• Interfaced with management, technical, and operator personnel.
• Completed four years of college-level coursework in information technology.
• Experience using What’s up Gold as an event-monitoring tool.
• Experience using Remedy as Help Desk/Trouble-Ticket software.
• Posses a working knowledge of the Solaris OS, including basic navigation and commands.
• Posses a working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.
• Posses an understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
• Prior alert escalation experience, including paging; e-mails; cell/home calling.
• Able to review log files, encapsulate (tar, gzip) and transport (ftp)
• Able to run jobs, confirm completion, reporting; printing tasks triggered by jobs
• Able to work unsupervised and work well in a team.
• Able to provide status updates to management and changeover reporting to other shifts & departments.
• Must be able to write incidents reports & keep a timeline of events during outage periods.
• Organized with the ability to multitask.
• Able to follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.
• Punctual when reporting for shifts.
• Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
• Flexible with schedule.

Confidential, Moorestown, NJ

Computer Operator

Responsibilities:

• Maneuvering classified and unclassified government files from one global or local server to another using UNIX commands, such as telnet, rlogin, and ftp.
• Maneuvering files using sudo accounts In order to change ownerships and permissions.
• Using Unix commands and command prompt to initiate daily backups at specified times.
• Used Veritas software to initiate backups
• Mounting classified and unclassified tapes so that customers can write to or read from the tapes by initializing and allocating space.
• Retrieving classified email from customer’s classified out accounts to recipients on classified emails accounts and from classified emails accounts to classified in accounts following a specified path.
• Followed procedures to transfer classified files to unclassified accounts.
• Keeping up with scheduled email requests to perform system backups.
• Answered after hours local and global help desk calls using the Remedy software.
• Used on-call schedules and verizon electronic paging system to notify on call personnel of business critical calls.
• Provided detailed turnover status for other shifts and management.