We provide IT Staff Augmentation Services!

Senior Technical Support Technician Resume

Arlington, VA

SUMMARY

  • Supervised project teams in planning, launching and supporting several major IT projects for several companies. This included the rollout of hardware and the installation of software.

TECHNICAL SKILLS

  • MS Project
  • Excel
  • PowerPoint
  • Word
  • SQL
  • Unix
  • Sybase
  • IE 7 & 8
  • Windows 2000
  • Windows XP
  • Windows 7
  • MS Vista
  • Adobe
  • SMS
  • REMEDY
  • TCP/IP
  • Cisco Routers
  • Outlook
  • Lotus Notes
  • Active Directory
  • Anti - Virus
  • PC’s
  • Laptops
  • Scanners
  • Printers
  • Kiosks
  • Server Management
  • Software Configuration
  • Diagnostic Testing

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Senior Technical Support Technician

Responsibilities:

  • Tracked, monitored and responded to changes created through IMAC or Service Request activities
  • Took initial phone calls for support
  • Provided phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
  • Contacted hardware and software vendors to arrange product repairs
  • Provided personal computer support, problem analysis, and hardware/software installation and configuration
  • Provided support to include configuration of systems, communications devices, and peripheral equipment
  • Created and maintained images for all PC models according to corporate standards
  • Maintained and audited IT inventory as required for accurate assignment of PCs and IT hardware
  • Corrected and restored user PC workstations to operational status
  • Provided desk-side support and technical assistance as needed
  • Provided support for customers using MS Windows XP and Active Directory
  • Added and removed workstations to the domain

Confidential, Washington, DC

Project Manager

Responsibilities:

  • Provided administrative oversight, handled contractual matters and acted as a liaison between the Contracting Officer’s Technical Representative (COTR), the Contracting Officer (CO), and corporate management.
  • Consulted with the COTR and utilized plans to help reduce costs and maximize efficiency in achieving requirements
  • Ensured that all activities conform to the terms and conditions of the tasks that are being requested by the COTR
  • Completed tasks within estimated time frames
  • Managed team of 3-15 people
  • Scheduled work and assigned duties to subordinates
  • Prepared monthly reports for the government
  • Oversaw technical subcontractors and vendors
  • Resolved unique system problems using new technology
  • Supervised the Windows NT 4.0 Roll-Out Projects and lead the IBA staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level

Confidential

Team Leader/Server Administrator

Responsibilities:

  • Coordinated acquisitions, prepared and installed of computer equipment
  • Supervised the Windows NT 4.0 Roll-Out Projects and lead the Confidential staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level
  • Set up and configured PC’s and added users to the Domain
  • Troubleshoot all applications and connectivity problems
  • Installed and configured TCP/IP
  • Maintained Active Directory
  • Converted servers and printers from Novell to NT 4.0
  • Created and Installed Fiber Optic Networks and Cables

Hire Now