Senior Technical Support Technician Resume Arlington, VA - Hire IT People

SUMMARY

Supervised project teams in planning, launching and supporting several major IT projects for several companies. This included the rollout of hardware and the installation of software.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Senior Technical Support Technician

Responsibilities:

Tracked, monitored and responded to changes created through IMAC or Service Request activities
Took initial phone calls for support
Provided phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Contacted hardware and software vendors to arrange product repairs
Provided personal computer support, problem analysis, and hardware/software installation and configuration
Provided support to include configuration of systems, communications devices, and peripheral equipment
Created and maintained images for all PC models according to corporate standards
Maintained and audited IT inventory as required for accurate assignment of PCs and IT hardware
Corrected and restored user PC workstations to operational status
Provided desk-side support and technical assistance as needed
Provided support for customers using MS Windows XP and Active Directory
Added and removed workstations to the domain

Confidential, Washington, DC

Project Manager

Responsibilities:

Provided administrative oversight, handled contractual matters and acted as a liaison between the Contracting Officer’s Technical Representative (COTR), the Contracting Officer (CO), and corporate management.
Consulted with the COTR and utilized plans to help reduce costs and maximize efficiency in achieving requirements
Ensured that all activities conform to the terms and conditions of the tasks that are being requested by the COTR
Completed tasks within estimated time frames
Managed team of 3-15 people
Scheduled work and assigned duties to subordinates
Prepared monthly reports for the government
Oversaw technical subcontractors and vendors
Resolved unique system problems using new technology
Supervised the Windows NT 4.0 Roll-Out Projects and lead the IBA staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level

Confidential

Team Leader/Server Administrator

Responsibilities:

Coordinated acquisitions, prepared and installed of computer equipment
Supervised the Windows NT 4.0 Roll-Out Projects and lead the Confidential staff in the review of computer performance including hardware and software analysis and determination of equipment capacity level
Set up and configured PC’s and added users to the Domain
Troubleshoot all applications and connectivity problems
Installed and configured TCP/IP
Maintained Active Directory
Converted servers and printers from Novell to NT 4.0
Created and Installed Fiber Optic Networks and Cables