Customer Service Agent Resume Washington, DC - Hire IT People

SKILLS & INFORMATION:

EXPERIENCE:

Confidential, Washington, DC

Customer Service Agent

Responsibilities:

Directed and implemented computer software throughout the Confidential Agency.
Configured all necessary parts for workstations that were corrupt or crashed
Installed necessary software
Constructed all peripheral hardware such as printers, CD and DVD - ROM drives and scanners.
Administered and conducted network support to customers within the Confidential Agency.
Configure workstation that are located in Active Directory and make sure they are in right OU.
Assisted in imaging all workstations with Confidential Ghost computer software.
Windows 7 Migration support of 3000+ workstation to be migrated from Windows XP to Windows 7

Confidential, Rockville, MD

LAN Design Analyst

Responsibilities:

Configured all necessary parts for workstations that were corrupt or crashed; Installed necessary software
Constructed all peripheral hardware such as printers, CD and DVD-ROM drives and scanners.
Administered and conducted network support to customers within the Confidential Agency.
Work diligently with Active Directory and confirm that workstation are in right OU.
Assisted in imaging all workstations with Confidential Ghost computer software.

Confidential, Columbia, MD

System Administrator

Responsibilities:

Responsible for maintaining 200+ workstations as well as new workstations in setting up user software.
Assisted in imaging all workstations with Confidential Ghost computer software.
Handled all administrative issues including password resets, account administration and file transfers

Confidential, Vienna, VA

Imagery Support Technician/LAN System Administrator and Design Analyst

Responsibilities:

Directed and implemented computer software throughout the Confidential Agency.
Participated on a migration team that was responsible for constructing over 5200 systems with updated information.
Installed, tested and troubleshot various network and software systems that supported the Confidential Agency and System Acquisition Support Services contracts.
Assisted the Program Manger Office with supporting over 2200 Integrated Exploitation Capability clients within Confidential .
Configured all workstations within the Confidential Agency along with the installations of printers, printer cards IP addresses and internet servers.