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Pc Deployment/ Deployment Upgrade Technician Resume

Mclean, VA

PROFESSIONAL SUMMARY:

  • Comptia A+ certified Field Service/ IT Support Professional with extensive experience and knowledge with MS - DOS, Windows XP/ Vista/Windows 7, Microsoft Office Suite 2003, 2007 and 2010, Network Back-ups, Active Directory and VOIP (Shoretel Systems)
  • Expertise includes System-Operation, Customer Service, adding new staff to the Active Directory Network and Field Services for multiple & various locations
  • Highly adept with PC set-up, deployment, Operating System installation (Windows XP, Vista, Windows 7) and Mac (Leopard); as well as various peripherals (scanners, Xerox and HP printers, wireless devices, blackberries, etc.) data entry and file updating; installation of Symantec antivirus Software

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA

PC Deployment/ Deployment Upgrade Technician

Responsibilities:

  • Deployment of new Windows 7 IBM Lenovo laptops to the McLean Va office, 2,500 in total.
  • Re-imaged Windows XP laptops to Windows 7.
  • Used Lotus Notes as the firms e-mail system along with Sametime Connect
  • Walked customers through the refresh process of the migration along with other IT issues they may come across

Confidential, DC

PC Deployment/ Blackberry Deployment Upgrade Technician

Responsibilities:

  • Deployed and unassembled PC and peripheral devices for the Confidential
  • Upgraded IMF staff members from a Blackberry 8900, 9700, 9780 to a dated hardware Blackberry 9810 and 9900 using Blackberry Desktop Manager installing RSA software to install RSA tokens on the blackberry
  • Main point of contact in assisting the VIP’s of the firm, responsible for special assistance with the upgrade process

Confidential, Cary, NC

Field Service Engineer

Responsibilities:

  • Travelled to customer locations to diagnose, repair, replace and/or install computer hardware for Hill-Roms Nurse call systems
  • Responded professionally to client inquiries in-person and via telephone concerning systems operation
  • Diagnosed system hardware, software and operator issues; recommend and/or performed remedial actions to correct issues based upon operating system knowledge
  • Coordinated action plans and collaborated with technical support when appropriate
  • Provided updates, status, service maintenance and completion information to appropriate departments as needed
  • Supported other territories and technicians as needed, which included travel to other states
  • Managed preventative maintenance, tools and parts as a contract obligation to Confidential and all customers

Confidential, DC

Desktop Support Technician

Responsibilities:

  • Assisted staff of 100+ employees in resolving computer related problems. 100% Desk side support for the entire staff
  • Worked-on Windows XP, Vista, Windows 7 Microsoft Office Suite 2007 and 2010, BES (Blackberry Enterprise Server), Blackberry support, Dell laptops, creating Cat 5 cables, wireless access point connection, VOIP, Network tape backups, portable projector and laptop setup, created accounts for new employees and was main contact for 24/7 after hours pager support
  • Assisted Network Administrator and Director in resolving server related issues
  • Worked-on Active Directory, FTP site creation, VOIP setup and administration, Mimosa, VMware, View desktop Support and Citrix administration

Confidential, VA

Helpdesk Associate

Responsibilities:

  • Received incoming calls from Confidential employees on multiple computer issues ranging from printers, network lockouts, Microsoft Office Suite issues, and hardware/software installation
  • Used the Heat tracking system to import and update problem details

Confidential, MD

Helpdesk Analyst

Responsibilities:

  • Received incoming calls and walk-ins from Confidential employees to resolve all system and hardware issues
  • Updated hardware inventory, used Ghost software to format laptops to company standards
  • Worked-on computer, laptop and camera hardware that was given to Auto Adjusters and other staff

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