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Desktop Support Analyst Resume

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Columbus, OH

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SUMMARY:

Seeking an IT position where I can utilize my excellent analytical skills, problem solving skills and strong work ethic.

EXPERIENCE:

Confidential, Columbus, OH

Desktop Support Analyst

Responsibilities:

  • Provide second Tier Support for issues other Network
  • Participant in the development and maintenance of wireless handheld device infrastructure
  • Assisted with the installation and maintenance of the EMC Avamar backup system at the Columbus OH location
  • Developed PM programs for scheduled maintenance task that run weekly on each PC at the local Columbus location
  • Responsible for daily review of SAV logs for all servers on - site and resolution of any issues discovered while reviewing logs
  • Responsible for daily review Event Logs on all servers on-site and resolution of any issues discovered while reviewing logs
  • Involved with assisting LAN Engineering with maintenance and repair of HP Proliant servers using Windows 2000/2003 located at the Columbus West Pharmacy
  • Responsible for monitoring disk space usage for Columbus West location servers and migrating D Confidential to different server to balance d Confidential loads on servers
  • Local Backup and Restore of multiple servers for the Columbus West facility
  • Knowledgeable with the ARC Serve Backup software solution. Both in Backup configuration and in Problem determination and resolution
  • Assist and worked with Local Active Directory container to maintain user profiles
  • Resolving Local internal customer’s computer issues using remedy software to log and track ticket status
  • Liaison between Xerox Service Technicians and Print Operators at the Local site for Printing Operations
  • Troubleshoot and resolve issues with Windows XP workstations in the Columbus West Pharmacy
  • Use Microsoft Office package in the creation of SOPs for Departmental policies and procedures
  • Diagnosis and repair Confidential and HP, Desktop and Notebook computers located at the facility
  • Responsible for configuring and deploying network printers for various internal customers
  • Microsoft Office
  • BMC Remedy (7.5 and 7.6)
  • Worked with NOC to escalate issues.

Confidential, Columbus, OH

Managed Care Representative

Responsibilities:

  • Verified Confidential t information
  • Document every transaction and activities
  • Process Confidential t Orders
  • Take in new orders

Confidential, Columbus, OH

Pharmacy Support

Responsibilities:

  • Received Member Orders
  • Assisted Staff Pharmacists with Order Status
  • Packed Orders
  • Manifested Orders
  • Filled Orders

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