SUMMARY:

Seeking an IT position where I can utilize my excellent analytical skills, problem solving skills and strong work ethic.

EXPERIENCE:

Confidential, Columbus, OH

Desktop Support Analyst

Responsibilities:

• Provide second Tier Support for issues other Network
• Participant in the development and maintenance of wireless handheld device infrastructure
• Assisted with the installation and maintenance of the EMC Avamar backup system at the Columbus OH location
• Developed PM programs for scheduled maintenance task that run weekly on each PC at the local Columbus location
• Responsible for daily review of SAV logs for all servers on - site and resolution of any issues discovered while reviewing logs
• Responsible for daily review Event Logs on all servers on-site and resolution of any issues discovered while reviewing logs
• Involved with assisting LAN Engineering with maintenance and repair of HP Proliant servers using Windows 2000/2003 located at the Columbus West Pharmacy
• Responsible for monitoring disk space usage for Columbus West location servers and migrating D Confidential to different server to balance d Confidential loads on servers
• Local Backup and Restore of multiple servers for the Columbus West facility
• Knowledgeable with the ARC Serve Backup software solution. Both in Backup configuration and in Problem determination and resolution
• Assist and worked with Local Active Directory container to maintain user profiles
• Resolving Local internal customer’s computer issues using remedy software to log and track ticket status
• Liaison between Xerox Service Technicians and Print Operators at the Local site for Printing Operations
• Troubleshoot and resolve issues with Windows XP workstations in the Columbus West Pharmacy
• Use Microsoft Office package in the creation of SOPs for Departmental policies and procedures
• Diagnosis and repair Confidential and HP, Desktop and Notebook computers located at the facility
• Responsible for configuring and deploying network printers for various internal customers
• Microsoft Office
• BMC Remedy (7.5 and 7.6)
• Worked with NOC to escalate issues.

Confidential, Columbus, OH

Managed Care Representative

Responsibilities:

• Verified Confidential t information
• Document every transaction and activities
• Process Confidential t Orders
• Take in new orders

Confidential, Columbus, OH

Pharmacy Support

Responsibilities:

• Received Member Orders
• Assisted Staff Pharmacists with Order Status
• Packed Orders
• Manifested Orders
• Filled Orders