GENERAL EXPERIENCE:
Help Desk Support
Confidential, Washington, DC
Responsibilities:
- Perform tier 1 helpdesk functions and administrative tasks
- Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
- Maintain excel reports for tracking projects
- Provide support for 4000+user system by facilitating user registration and granting user access rights
Help Desk Support
Confidential, MD
Responsibilities:
- Perform tier 1 helpdesk functions and administrative tasks
- Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
- Maintain excel reports for tracking projects
- Provide support for 4000+user system by facilitating user registration and granting user access rights
Network Administrator/Help Desk Support
Confidential, Lanham, MD
Responsibilities:
- Perform tier 1 helpdesk functions and administrative tasks
- Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
- Maintain excel reports for tracking projects
- Provide support for 4000+user system by facilitating user registration and granting user access rights
- Maintained Confidential network of more than 30 computers
- Installed hardware and software on computers
- Converted files, such as Doc to PDF, PDF to Doc, Wav to MP3
- Troubleshot computer and/or network problems
- Removed spyware and viruses
Help Desk Support
Confidential, Silver Spring, MD
Responsibilities:
- Handled about 75 calls per day relating to connectivity and software problems
- Provided support for Windows 98 SE and Blackberries
Residential Account Maintenance Agent
Confidential, Springfield, VA
Responsibilities:
- Provided troubleshooting for issues on Confidential Docsis/Hybrid network and Windows workstations
- Coordinated high volume of calls (About 150 calls per day) for internet and cable services
- Maintained customer accounts, including coordinating with regional departments on trouble calls
- Used Ping command to determine network usage and trace route reports to locate troubled routers
- Configured the communications portion of Windows including dial - up networking and TCP/IP
- Promoted from Internet Technical Support Analyst after approximately two years of employment
