Help Desk Support Resume Washington, DC - Hire IT People

GENERAL EXPERIENCE:

Help Desk Support

Confidential, Washington, DC

Responsibilities:

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000+user system by facilitating user registration and granting user access rights

Help Desk Support

Confidential, MD

Responsibilities:

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000+user system by facilitating user registration and granting user access rights

Network Administrator/Help Desk Support

Confidential, Lanham, MD

Responsibilities:

Perform tier 1 helpdesk functions and administrative tasks
Identify and analyze discrepancies in 1000+ grant projects by running queries/scripts
Maintain excel reports for tracking projects
Provide support for 4000+user system by facilitating user registration and granting user access rights
Maintained Confidential network of more than 30 computers
Installed hardware and software on computers
Converted files, such as Doc to PDF, PDF to Doc, Wav to MP3
Troubleshot computer and/or network problems
Removed spyware and viruses

Help Desk Support

Confidential, Silver Spring, MD

Responsibilities:

Residential Account Maintenance Agent

Confidential, Springfield, VA

Responsibilities:

Provided troubleshooting for issues on Confidential Docsis/Hybrid network and Windows workstations
Coordinated high volume of calls (About 150 calls per day) for internet and cable services
Maintained customer accounts, including coordinating with regional departments on trouble calls
Used Ping command to determine network usage and trace route reports to locate troubled routers
Configured the communications portion of Windows including dial - up networking and TCP/IP
Promoted from Internet Technical Support Analyst after approximately two years of employment