We provide IT Staff Augmentation Services!

Call Centre Agent Resume

SUMMARY:

Very keen to start somewhere and willing to Grow, Learn, learn and learn more. I am a fast learner.

COMPUTING SKILLS:

  • Ms - Visio, Visual Studio, Ms-Outlook, MS- Access (Databases), studied about Local Area Network
  • Currently working with Excel for Settlement calculations and using Visual Basic 6.0 (in html, FrontPage and .asp), COBOL Mainframe
  • SQL

WORKING EXPERIENCE

Confidential

Call Centre Agent

Responsibilities:

  • Administration Processes, Ensuring the SLA’s are achieved, do refunds, resets Journal Adjustments (payments)
  • Render superior service towards customers (serve a World class service)
  • Build sound practice strategies and process to maintain business support.
  • Support other departments of the business.
  • Ensuring SLA’s are achieved (24hours SLA)
  • Journal Adjustments and capturing
  • Journal Capturing, Debit Order changes, Locate unallocated payments
  • Verify Accuracy for informati, deliver superior to our Clients, Query resolution &escalations,
  • Do escalations, compile daily stats
  • Maintain relationship with stakeholders, support other departments, give feedback to management
  • Data Capture on system, takes ownership for Self development

Confidential

Administrator in Risk Operation Department

Responsibilities:

  • I have done personal training in the department for Business Support Systems with Support Specialist.
  • I have learned their processes as to: How post implementation monitoring
  • Liaison with business users to obtain all systems bugs and issues on personal loans issue logging system
  • Liaising with systems admin and development team(Business IT Developers)
  • Tracking issues and ensuring SLA for fixing and rectifying or errors are adhered to.
  • Communicating with business
  • Own and manage administrative support to manager to deliver enable service delivery.

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