SUMMARY:
Very keen to start somewhere and willing to Grow, Learn, learn and learn more. I am a fast learner.
COMPUTING SKILLS:
- Ms - Visio, Visual Studio, Ms-Outlook, MS- Access (Databases), studied about Local Area Network
- Currently working with Excel for Settlement calculations and using Visual Basic 6.0 (in html, FrontPage and .asp), COBOL Mainframe
- SQL
WORKING EXPERIENCE
Confidential
Call Centre Agent
Responsibilities:
- Administration Processes, Ensuring the SLA’s are achieved, do refunds, resets Journal Adjustments (payments)
- Render superior service towards customers (serve a World class service)
- Build sound practice strategies and process to maintain business support.
- Support other departments of the business.
- Ensuring SLA’s are achieved (24hours SLA)
- Journal Adjustments and capturing
- Journal Capturing, Debit Order changes, Locate unallocated payments
- Verify Accuracy for informati, deliver superior to our Clients, Query resolution &escalations,
- Do escalations, compile daily stats
- Maintain relationship with stakeholders, support other departments, give feedback to management
- Data Capture on system, takes ownership for Self development
Confidential
Administrator in Risk Operation Department
Responsibilities:
- I have done personal training in the department for Business Support Systems with Support Specialist.
- I have learned their processes as to: How post implementation monitoring
- Liaison with business users to obtain all systems bugs and issues on personal loans issue logging system
- Liaising with systems admin and development team(Business IT Developers)
- Tracking issues and ensuring SLA for fixing and rectifying or errors are adhered to.
- Communicating with business
- Own and manage administrative support to manager to deliver enable service delivery.
