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Dcn Specialist, Groupware Services Resume

New York Ny Roseland, NJ

SUMMARY: information Systems professional with extensive experience in supporting users, servers and applications on a global basis .

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY/Roseland, NJ

DCN Specialist, Groupware Services

Responsibilities:

  • Information Systems Specialist supporting 30,000+ users, 500+ servers and 6,000+ applications internationally and domestically; servers include mail, application, hub, gateway, sametime, BES, and Good. Cover on - call to ensure 7x24 coverage for Sev 1 and Sev 2 issues in the Notes environment at Prudential.
  • Level 2 support for end-users through Operations hotline and Remedy ticketing system. Team processed over 9,000 calls and 16,000 remedy tickets in 2012.
  • Skilled in troubleshooting issues related to Desktop, Notes client mail and applications functionality with Notes versions 4.x through 8.5.3.
  • Administrative functions include; creation of Notes end-user accounts, name/ions changes, generic process account creations, group administration for access and distributions, mail move processing.
  • Worked closely with the Business Information Security Office (BISO) and Law Dept. on Security related projects within the email infrastructure.
  • Implemented, monitored and applied Security standards and templates. Worked with Compliance and Change Control to apply and monitor compliance issues, e.g. approval databases, investigations, disclaimers, exceptions and the implementation of security standards.
  • Support of mobile devices since 1999; including blackberry, android, iphones and ipads. Setup devices, troubleshoot issues, synching calendars and contacts.
  • Primary responsibility for clean-up of mobile accounts in the Confidential environment.
  • International support - high level of support provided for international users; working early hours to alleviate some of the time differences.
  • Executive support - handled numerous executive issues related to calendaring/scheduling, mobile devices, access problems, and mail routing issues. Worked closely with desktop support and executive support groups to resolve executive issues in a timely manner.
  • File Restores - knowledge of Veritas backup software.
  • Handled end-user/application restore requests from backup tapes.
  • Continued to interface with end-users and Data Management group to process mail and application restores.

Confidential, New York, NY

Senior Technical Support Analyst

Responsibilities:

  • Lotus Notes Administrator supporting 3,000 users, 23 (Version 4.6) mail servers, 3 applications servers, 3 public servers, 2 hubs, all servers running Windows NT Version 4.0.
  • Daily maintenance of Notes servers including monitoring, creating and replicating mailboxes.
  • Generating Notes IDs and passwords; creating and configuring mail users, groups, connection documents, and server information within name/address book.
  • Upgrading and configuring Notes versions for user population.
  • Change controls; implementing application and access control list changes, upgrading templates.
  • Troubleshooting Notes problems and providing level 2/3 support primarily for Lotus Notes related problems.
  • Managing relocations of Notes accounts from site to site for both individual or entire departments.

Confidential

Senior Systems Analyst

Responsibilities:

  • Lotus Notes Administrator - Supported and maintained 8 mail servers and 3 public servers.
  • Supported and assisted in troubleshooting of a domestic 350 node Novell 3.11 LAN/WAN with 20 servers.

Confidential

Systems Analyst

Responsibilities:

  • Supported all hardware/software for Confidential ; 400 users.

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