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Assistant Director Resume

Tockwogh Worton, MD

SKILLS:

Computer Troubleshooting | MS Office | Windows OS | OS X | Linux | PC Building | Networking Customer support | Communication | Team Building | Active Listening | Mentoring | Crisis Management | Adaptability

EXPERIENCE:

Confidential, Tockwogh Worton, MD

Assistant Director

Responsibilities:

  • Oversees local IT technical support, all waterfront programming and a fleet of over 100 vessels at a summer camp and conference center serving over 1,700 K - 12 youth and 100 conference groups each season
  • Appointed IT Liaison to effectively assist with and communicate branch IT needs to the Main Office
  • Other responsibilities include: interviewing, hiring, training, mentoring and supervising over 80 seasonal employees, designing program curricula, managing a budget of over $80,000, and fund raising annually

Office Specialist

Confidential

Responsibilities:

  • Performed daily business operations including overseeing cash receipting, phone call logs, staff hire paperwork, permits and licensing and bank deposits
  • Responsible for on-site technical trainings
  • Provide site-wide technical support of network and computer systems
  • Successfully transitioned office to a new camp management software suite called Campwise and created trainings on how to best utilize the new features

Seasonal Manager and Staff

Confidential

Responsibilities:

  • Transitioned to onsite conferencing staff and oversaw group satisfaction during their stay
  • Trained to become Director of High Ropes and Team Building
  • Promoted to Leader in Training Director in charge of implementing and facilitating leadership training with teen students
  • Promoted to Staff Manager of approximately 20 seasonal staff members

Confidential, PA

Lead Desk Manager

Responsibilities:

  • Collaboratively Manage a team of twenty-five Confidential Technicians
  • Provide a professional level of customer service and employee training
  • Assist the Network Coordinator with effectively operating all Confidential Helpdesks and preforming all technician functions
  • Successfully implemented and maintained an in-house diagnostic USB drive for increased technician productivity and effectiveness
  • Monitor and track all technicians’ progress through the in-house ticketing system

Technician

Confidential

Responsibilities:

  • Provide a professional level of computer software and hardware by collaboratively providing support
  • Provide resident students with Internet, e-mail, and Ethernet capabilities
  • Solve computer problems, including repair needs
  • Help protect against computer viruses and remove viruses as necessary
  • Consult on computer purchases and perform software and hardware upgrades or instillations
  • Teach students how to secure their computer while they are connected to the Penn State network
  • Troubleshoot spyware and virus issues on a wide variety of computer systems

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