Assistant Director Resume Tockwogh Worton, MD - Hire IT People

SKILLS:

EXPERIENCE:

Confidential, Tockwogh Worton, MD

Assistant Director

Responsibilities:

Oversees local IT technical support, all waterfront programming and a fleet of over 100 vessels at a summer camp and conference center serving over 1,700 K - 12 youth and 100 conference groups each season
Appointed IT Liaison to effectively assist with and communicate branch IT needs to the Main Office
Other responsibilities include: interviewing, hiring, training, mentoring and supervising over 80 seasonal employees, designing program curricula, managing a budget of over $80,000, and fund raising annually

Office Specialist

Confidential

Responsibilities:

Performed daily business operations including overseeing cash receipting, phone call logs, staff hire paperwork, permits and licensing and bank deposits
Responsible for on-site technical trainings
Provide site-wide technical support of network and computer systems
Successfully transitioned office to a new camp management software suite called Campwise and created trainings on how to best utilize the new features

Seasonal Manager and Staff

Confidential

Responsibilities:

Transitioned to onsite conferencing staff and oversaw group satisfaction during their stay
Trained to become Director of High Ropes and Team Building
Promoted to Leader in Training Director in charge of implementing and facilitating leadership training with teen students
Promoted to Staff Manager of approximately 20 seasonal staff members

Confidential, PA

Lead Desk Manager

Responsibilities:

Collaboratively Manage a team of twenty-five Confidential Technicians
Provide a professional level of customer service and employee training
Assist the Network Coordinator with effectively operating all Confidential Helpdesks and preforming all technician functions
Successfully implemented and maintained an in-house diagnostic USB drive for increased technician productivity and effectiveness
Monitor and track all technicians’ progress through the in-house ticketing system

Technician

Confidential

Responsibilities:

Provide a professional level of computer software and hardware by collaboratively providing support
Provide resident students with Internet, e-mail, and Ethernet capabilities
Solve computer problems, including repair needs
Help protect against computer viruses and remove viruses as necessary
Consult on computer purchases and perform software and hardware upgrades or instillations
Teach students how to secure their computer while they are connected to the Penn State network
Troubleshoot spyware and virus issues on a wide variety of computer systems