Customer Engineer Resume
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SUMMARY:
- Over 15 years’ experience with local and wide area networks
- Over 10 years’ experience with trouble shooting and break fix of computer hardware and peripheral
- Technical projects with small, medium and large scale size.
- Remote access software including Active Directory, PC anywhere, VNC viewer and RDP.
- Worked with various ticketing systems such as Remedy
- Knowledgeable of EDI Services and support
EXPERIENCE:
Customer Engineer
Confidential
Responsibilities:
- Break/Fix of desktop, laptop, printers and scanners
- Imaging and setup of equipment
- Application distribution with Altaris
- Active Directory assistance
- Remote software usage pc anywhere, VNC viewer, RDP
- Troubleshooting Windows OS, Outlook, and Microsoft App issues
- Ordering and replacement of parts
- Backup and transfer of data
- Upgrade and Migration of equipment from XP to Windows7
Confidential
Desktop Support
Responsibilities:
- Imaging and Encrypting
- Data transfer
- New user setup and moves
- Support of applications and share point
- Administer AD and Check Point
- Support printers, IP phones and conferencing equipment
Confidential
Desktop SupportResponsibilities:
- Break/Fix of desktop, laptop, printers and scanners
- Imaging and setup of equipment
- Application distribution with Altaris
- Active Directory assistance
- Remote software usage pc anywhere, VNC viewer, R, Outlook, and DP
- Troubleshooting Windows OS Microsoft App issues
- Ordering and replacement of parts
- Backup and transfer of data
- Upgrade and Migration of equipment from XP to Windows7
- McAfee Encryption
Confidential
Desktop Support
Responsibilities:
- Image and deploy Computers to Confidential specifications
- Break Fix Repairs of PC, Laptops and Laser Printers
- Provide desktop support for PC’s printers and projectors
- Repaired SCCM during imaging when needed
- Data and File transfer
- McAfee Encryption
Confidential
Desktop Support
Responsibilities:
- Configured Computers for deployment
- Imaging and file transfer of hard drive
- Remote Assistance and Active Directory
Confidential
Helpdesk Analyst
Responsibilities:
- Resolved inbound Confidential Employee service requests via email, instant message, and/or telephone
- Supported Confidential employee transition from IBM Same time to Microsoft Office Communicator
- Supported Confidential employee transition from Windows XP to Windows 7
- Provided Microsoft Outlook and Microsoft Office Communicator support to employees internationally
- Correctly routed and escalate cases to the appropriate escalation group(s)
- Tracked issues, problem - diagnosis, and solutions accurately via Ticketing software and email
- Used the Confidential I.T. knowledgebase, the intranet, and the internet to research issues
- Communicated problem-solving strategy with the team-leads for submission to the knowledgebase
Confidential, Columbus Ohio
Field Technical Representative
Responsibilities:
- Responsible for unit level repairs on HP products
- Travel within The region for contractual and warranty repairs
- Time Management, Parts ordering and Customer Service
- Configure transfer and image machines with company logo and software using ghost and SMS software
- Install drivers and upgrade firmware for any peripheral equipment using product software
- Troubleshoot Ethernet and wireless connectivity issues and assist with network admin issues