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Technical Support Specialist Resume

Cherry Hill, NJ

SUMMARY:

Hardworking and innovative professional computer support engineer with 15+ years hands - on technical experience. Possesses good organizational skills and is people oriented. A dependable, aggressive, proactive, team player constantly learning and striving for support improvement techniques.

PROFESSIONAL EXPERIENCE:

Confidential, Cherry Hill, NJ

Technical Support Specialist

Responsibilities:

  • Windows Server Technical Support (Clean-up, Update and Optimize)
  • Wireless and Network Infrastructure design and implementation
  • Backup and Disaster Recovery structure for server, desktop and home environments
  • Windows 7 imaging, roll-out and dedicated support
  • Corporate / SOHO Anti-Virus and Endpoint Protection installations and Maintenance
  • Provide Secure Remote and On-Call support for clientele
  • Corporate procurement research and planning for hardware and software products
  • Apple connectivity in the Office and Home

Confidential, Philadelphia, PA

Senior Executive Support Specialist

Responsibilities:

  • Dedicated and private support for the CEO and COO in their private offices and homes
  • Provide internal and external computing support for the 100+ Executive Staff
  • Provide On-Call support for the Executive Staff
  • Work with Desktop, Exchange, NT Admin and Security Groups to support the Executives
  • Build relationships with external companies ( Confidential, Verizon, Cisco, Linksys, Dell, Lenovo, HP, etc) for Executive Staff Support
  • Setup and maintain Home Cisco Wireless Networks, PC’s, Laptops, Printers and Internet
  • BlackBerry, Cell Phone, Air Card, Bluetooth and BES support for the Executive Staff
  • Secure connectivity from home or travel locations utilizing VPN, Citrix and OWA
  • Build, Maintain and Backup the Executive images for standardized laptops and desktops

Confidential, Philadelphia, PA

Senior Infrastructure Solutions Engineer

Responsibilities:

  • Microsoft Windows NT & 2000 Server builds and support (File & Print, SQL, Exchange, Proxy, DNS, DHCP) in small and middle market clients with Compaq, Dell, HP & clones.
  • Network Infrastructure Support/Design (Switches, hubs, print servers, wireless, DSL, T1)
  • Microsoft Windows 2000 Migration
  • Corporate and company wide Anti-Virus Strategy and Support (Symantec & McAfee)
  • Corporate and company wide Backup Strategy and Support (ArcServe & Veritas)
  • Implementation of standards / uniformity for process improvement in the business sector
  • Level III & IV networking and desktop problem solving support

Confidential, Philadelphia, PA

Senior Systems Analyst

Responsibilities:

  • NT Server builds with Compaq & Dell (SQL, Exchange 5.5, IIS)
  • Assist with cc:Mail to Exchange testing / roll-out for server and client - 200+ users
  • Assist with Implementation of Corporate Anti-Virus Strategy
  • Y2K NT 4.0 laptop image design with Confidential ThinkPads
  • Y2K NT 4.0 desktop image design with HP series desktops
  • Desktop / Laptop images and deployment with Ghost 5.1x

Confidential, Mount Laurel, NJ

Network Manager

Responsibilities:

  • Network design and administration for Switched, Fast Ethernet environment
  • Novell 4.11 Network / Server Administration and upgrade / replacement
  • NT 4.0 Network / Server / Workstation Administration and upgrade / replacement
  • NT Exchange 5.5, IIS 4.0, DNS, DHCP, Web Proxy Administration
  • Recommendations / research for all hardware and software purchases / leases
  • All Servers HP and COMPAQ, All Desktops HP and Gateway 2000
  • Design, Implement and Support Desktop / Laptop images - WIN95/ WIN98/WinNT 4.0
  • Design, Implement and Support Corporate Anti-Virus and Backup Strategies
  • Implement Y2K readiness program

Confidential, Collegeville, PA

Senior Network Administrator

Responsibilities:

  • Novell 3.1x & 4.1x Administration - Twelve COMPAQ & Dell servers
  • MS Mail & Exchange Administration / Conversion MAC & PC Platforms
  • Windows NT Server / Workstation Administration - Four COMPAQ & Dell servers
  • Support for 3500+ people campus wide
  • Desktop / Laptop Image Developer - WIN31 / WIN95

Confidential, Raleigh, NC

Senior Systems Engineer / Analyst

Responsibilities:

  • Desktop Support Group Manager / Project Administrator
  • Provide Level II & III technical support on all hardware and software
  • Design / Implement / Maintain Windows 3.1 / Win 95 Images Corporate Wide
  • Network Administration for Novell 3.1x & 4.x, Windows NT 4.0
  • Support for 800+ people onsite and remotely

Confidential, Mount Laurel, NJ

Senior Software Support Specialist / Network Administrator

Responsibilities:

  • Networking with the Microsoft Windows environment
  • Novell Network Administration for 3.11 & 3.12 Operating Systems
  • Consultations for future & next generation computing needs
  • Configuration with TCP/IP for multi-platform environment
  • Implementation of Metro/Enterprise Network
  • Corporate Implementation of Microsoft Mail
  • Microsoft Mail Administration for 500+ users
  • Installations and Troubleshooting of all PC Hardware and Software

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