Technical Support Specialist Resume Cherry Hill, NJ - Hire IT People

SUMMARY:

Hardworking and innovative professional computer support engineer with 15+ years hands - on technical experience. Possesses good organizational skills and is people oriented. A dependable, aggressive, proactive, team player constantly learning and striving for support improvement techniques.

PROFESSIONAL EXPERIENCE:

Confidential, Cherry Hill, NJ

Technical Support Specialist

Responsibilities:

Windows Server Technical Support (Clean-up, Update and Optimize)
Wireless and Network Infrastructure design and implementation
Backup and Disaster Recovery structure for server, desktop and home environments
Windows 7 imaging, roll-out and dedicated support
Corporate / SOHO Anti-Virus and Endpoint Protection installations and Maintenance
Provide Secure Remote and On-Call support for clientele
Corporate procurement research and planning for hardware and software products
Apple connectivity in the Office and Home

Confidential, Philadelphia, PA

Senior Executive Support Specialist

Responsibilities:

Dedicated and private support for the CEO and COO in their private offices and homes
Provide internal and external computing support for the 100+ Executive Staff
Provide On-Call support for the Executive Staff
Work with Desktop, Exchange, NT Admin and Security Groups to support the Executives
Build relationships with external companies for Executive Staff Support
Setup and maintain Home Cisco Wireless Networks, PC’s, Laptops, Printers and Internet
BlackBerry, Cell Phone, Air Card, Bluetooth and BES support for the Executive Staff
Secure connectivity from home or travel locations utilizing VPN, Citrix and OWA
Build, Maintain and Backup the Executive images for standardized laptops and desktops

Confidential, Philadelphia, PA

Senior Infrastructure Solutions Engineer

Responsibilities:

Microsoft Windows NT & 2000 Server builds and support (File & Print, SQL, Exchange, Proxy, DNS, DHCP) in small and middle market clients with Confidential, Confidential, HP & clones.
Network Infrastructure Support/Design (Switches, hubs, print servers, wireless, DSL, T1)
Microsoft Windows 2000 Migration
Corporate and company wide Anti-Virus Strategy and Support (Symantec & McAfee)
Corporate and company wide Backup Strategy and Support (ArcServe & Veritas)
Implementation of standards / uniformity for process improvement in the business sector
Level III & IV networking and desktop problem solving support

Confidential, Philadelphia, PA

Senior Systems Analyst

Responsibilities:

NT Server builds with Confidential & Confidential (SQL, Exchange 5.5, IIS)
Assist with cc:Mail to Exchange testing / roll-out for server and client - 200+ users
Assist with Implementation of Corporate Anti-Virus Strategy
Y2K NT 4.0 laptop image design with Confidential ThinkPads
Y2K NT 4.0 desktop image design with HP series desktops
Desktop / Laptop images and deployment with Ghost 5.1x

Confidential, Mount Laurel, NJ

Network Manager

Responsibilities:

Network design and administration for Switched, Fast Ethernet environment
Novell 4.11 Network / Server Administration and upgrade / replacement
NT 4.0 Network / Server / Workstation Administration and upgrade / replacement
NT Exchange 5.5, IIS 4.0, DNS, DHCP, Web Proxy Administration
Recommendations / research for all hardware and software purchases / leases
All Servers HP and Confidential, All Desktops HP and Gateway 2000
Design, Implement and Support Desktop / Laptop images - WIN95/ WIN98/WinNT 4.0
Design, Implement and Support Corporate Anti-Virus and Backup Strategies
Implement Y2K readiness program

Confidential, Collegeville, PA

Senior Network Administrator

Responsibilities:

Novell 3.1x & 4.1x Administration - Twelve Confidential & Confidential servers
MS Mail & Exchange Administration / Conversion MAC & PC Platforms
Windows NT Server / Workstation Administration - Four Confidential & Confidential servers
Support for 3500+ people campus wide
Desktop / Laptop Image Developer - WIN31 / WIN95

Confidential, Raleigh, NC

Senior Systems Engineer / Analyst

Responsibilities:

Desktop Support Group Manager / Project Administrator
Provide Level II & III technical support on all hardware and software
Design / Implement / Maintain Windows 3.1 / Win 95 Images Corporate Wide
Network Administration for Novell 3.1x & 4.x, Windows NT 4.0
Support for 800+ people onsite and remotely

Confidential, Mount Laurel, NJ

Senior Software Support Specialist / Network Administrator

Responsibilities:

Networking with the Microsoft Windows environment
Novell Network Administration for 3.11 & 3.12 Operating Systems
Consultations for future & next generation computing needs
Configuration with TCP/IP for multi-platform environment
Implementation of Metro/Enterprise Network
Corporate Implementation of Microsoft Mail
Microsoft Mail Administration for 500+ users
Installations and Troubleshooting of all PC Hardware and Software

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Technical Support Specialist Resume

Cherry Hill, NJ

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