Field Support Representative Rresume Profile Highland - Hire IT People

Objective

I wish to obtain a position long term as a business or marketing analyst. With my extensive knowledge in computers and sales and marketing I am a good fit for a support or analyst role. I want to use the skills and knowledge to strengthen a company and further myself in life.

Computer Skills

Computer software- support security of all Microsoft software including office power point and excel. Active Directory
Windows Platforms- Vista 95 98 NT 2000 Professional 7 and OS/2.
Email support- IBM lotus notes outlook and internet email accounts
Computer Hardware- Setup of network installation of hard drives memory picture sound cards setup and maintenance of printers and computer peripheral.

Experience

Field Support Representative

Dispatch service technicians installers and other technical persons to remedy service problems using Work Force Management tools phones and other technologies
Operate CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates service changes and trouble call information.
Monitor field technician s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary.
Maintain database and system accuracy by ensuring that customer account records reflect the work completed in the field each day.
Contact of customers to verify schedule date and time as necessary. Reschedule missed appointments as quickly as possible at a time convenient for the customer.
Compile maintain and prepare various required operational reports logs and files.
Demonstrate ability to learn and execute company service policies procedures and properly utilize and manage dispatch tools to complete each job.
Handles routine dispatch calls and carries out fundamental customer service tasks

Marketing Assistant

Confidential

Coordinating with event directors spanning southern Hudson Valley counties.
Generated leads for sales force at all events and within BJ s wholesale markets.
Managed the New Windsor Office
Findings of new events within the southern Hudson Valley for Bath Fitter to take part.
Use of Microsoft office and calendars ability to adequately prioritize for events and work week.
Constant communication with event directors and negotiations payments for events

Installation Technician

Confidential

Installation of satellite Dish and Receivers
Customer service interaction with homeowners while installation
Upselling of products during installation
Experience with network connections for receiver and internet connections

Construction Inspector

Confidential

Field inspections of construction sites
Soil density testing
Concrete testing strength weight and temperature
Daily field reports completed on site along with concrete batch reporting
Transportation of concrete cylinders from site to testing labs.

Confidential

Personal banking needs performed for customers
Advice given to customers for mutual funds and what would best suit them for the future.
Personal handling of accounts to give customers more easy feeling on investing their money.

Account Executive

Confidential

Account Executive for merchant accounts throughout the entire Hudson Valley
Following Leeds generated by phone calls to merchants
Presentations of products offered by Merchant Lynx to potentials
Cold calling of surrounding merchants
Account Executive for major fortune 500 companies.

Desk side Support Specialist

Confidential

Desk side support technician for over 300 users
Support for in house and remote location users
Handling of network connections for users both at desk and in closet
Support for all hardware and software issues
Building of laptops and desktops plus support for all personal and network printers

Desk side Support Specialist

Confidential

Software and Hardware support for all data entry users and nurses and Doctors
Password resets and printer job resets through active directory for all users
On-call support during weekends for telecommuting Nurses and Doctors on Cisco systems
Building of new Laptops and Desktops for all users ghosting of all machines

Call Center Analyst/ Network Support Analyst

Confidential

100 phone support to retail stores nationwide
Support of POS and back office desktops
Password resets and setup of new users and deletion of old users
Network support for all Coach Stores/ monitoring of all servers and jobs orders online from customers.

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Field Support Representative Rresume Profile

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