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Field Support Representative Rresume Profile

HighlanD

Objective

I wish to obtain a position long term as a business or marketing analyst. With my extensive knowledge in computers and sales and marketing I am a good fit for a support or analyst role. I want to use the skills and knowledge to strengthen a company and further myself in life.

Computer Skills

  • Computer software- support security of all Microsoft software including office power point and excel. Active Directory
  • Windows Platforms- Vista 95 98 NT 2000 Professional 7 and OS/2.
  • Email support- IBM lotus notes outlook and internet email accounts
  • Computer Hardware- Setup of network installation of hard drives memory picture sound cards setup and maintenance of printers and computer peripheral.

Experience

Field Support Representative

  • Dispatch service technicians installers and other technical persons to remedy service problems using Work Force Management tools phones and other technologies
  • Operate CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates service changes and trouble call information.
  • Monitor field technician s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary.
  • Maintain database and system accuracy by ensuring that customer account records reflect the work completed in the field each day.
  • Contact of customers to verify schedule date and time as necessary. Reschedule missed appointments as quickly as possible at a time convenient for the customer.
  • Compile maintain and prepare various required operational reports logs and files.
  • Demonstrate ability to learn and execute company service policies procedures and properly utilize and manage dispatch tools to complete each job.
  • Handles routine dispatch calls and carries out fundamental customer service tasks

Marketing Assistant

Confidential

  • Coordinating with event directors spanning southern Hudson Valley counties.
  • Generated leads for sales force at all events and within BJ s wholesale markets.
  • Managed the New Windsor Office
  • Findings of new events within the southern Hudson Valley for Bath Fitter to take part.
  • Use of Microsoft office and calendars ability to adequately prioritize for events and work week.
  • Constant communication with event directors and negotiations payments for events

Installation Technician

Confidential

  • Installation of satellite Dish and Receivers
  • Customer service interaction with homeowners while installation
  • Upselling of products during installation
  • Experience with network connections for receiver and internet connections

Construction Inspector

Confidential

  • Field inspections of construction sites
  • Soil density testing
  • Concrete testing strength weight and temperature
  • Daily field reports completed on site along with concrete batch reporting
  • Transportation of concrete cylinders from site to testing labs.

Confidential

  • Personal banking needs performed for customers
  • Advice given to customers for mutual funds and what would best suit them for the future.
  • Personal handling of accounts to give customers more easy feeling on investing their money.

Account Executive

Confidential

  • Account Executive for merchant accounts throughout the entire Hudson Valley
  • Following Leeds generated by phone calls to merchants
  • Presentations of products offered by Merchant Lynx to potentials
  • Cold calling of surrounding merchants
  • Account Executive for major fortune 500 companies.

Desk side Support Specialist

Confidential

  • Desk side support technician for over 300 users
  • Support for in house and remote location users
  • Handling of network connections for users both at desk and in closet
  • Support for all hardware and software issues
  • Building of laptops and desktops plus support for all personal and network printers

Desk side Support Specialist

Confidential

  • Software and Hardware support for all data entry users and nurses and Doctors
  • Password resets and printer job resets through active directory for all users
  • On-call support during weekends for telecommuting Nurses and Doctors on Cisco systems
  • Building of new Laptops and Desktops for all users ghosting of all machines

Call Center Analyst/ Network Support Analyst

Confidential

  • 100 phone support to retail stores nationwide
  • Support of POS and back office desktops
  • Password resets and setup of new users and deletion of old users
  • Network support for all Coach Stores/ monitoring of all servers and jobs orders online from customers.

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