I wish to obtain a position long term as a business or marketing analyst. With my extensive knowledge in computers and sales and marketing I am a good fit for a support or analyst role. I want to use the skills and knowledge to strengthen a company and further myself in life.
- Computer software- support security of all Microsoft software including office power point and excel. Active Directory
- Windows Platforms- Vista 95 98 NT 2000 Professional 7 and OS/2.
- Email support- IBM lotus notes outlook and internet email accounts
- Computer Hardware- Setup of network installation of hard drives memory picture sound cards setup and maintenance of printers and computer peripheral.
Field Support Representative
- Dispatch service technicians installers and other technical persons to remedy service problems using Work Force Management tools phones and other technologies
- Operate CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates service changes and trouble call information.
- Monitor field technician s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary.
- Maintain database and system accuracy by ensuring that customer account records reflect the work completed in the field each day.
- Contact of customers to verify schedule date and time as necessary. Reschedule missed appointments as quickly as possible at a time convenient for the customer.
- Compile maintain and prepare various required operational reports logs and files.
- Demonstrate ability to learn and execute company service policies procedures and properly utilize and manage dispatch tools to complete each job.
- Handles routine dispatch calls and carries out fundamental customer service tasks
- Coordinating with event directors spanning southern Hudson Valley counties.
- Generated leads for sales force at all events and within BJ s wholesale markets.
- Managed the New Windsor Office
- Findings of new events within the southern Hudson Valley for Bath Fitter to take part.
- Use of Microsoft office and calendars ability to adequately prioritize for events and work week.
- Constant communication with event directors and negotiations payments for events
- Installation of satellite Dish and Receivers
- Customer service interaction with homeowners while installation
- Upselling of products during installation
- Experience with network connections for receiver and internet connections
- Field inspections of construction sites
- Soil density testing
- Concrete testing strength weight and temperature
- Daily field reports completed on site along with concrete batch reporting
- Transportation of concrete cylinders from site to testing labs.
- Personal banking needs performed for customers
- Advice given to customers for mutual funds and what would best suit them for the future.
- Personal handling of accounts to give customers more easy feeling on investing their money.
- Account Executive for merchant accounts throughout the entire Hudson Valley
- Following Leeds generated by phone calls to merchants
- Presentations of products offered by Merchant Lynx to potentials
- Cold calling of surrounding merchants
- Account Executive for major fortune 500 companies.
Desk side Support Specialist
- Desk side support technician for over 300 users
- Support for in house and remote location users
- Handling of network connections for users both at desk and in closet
- Support for all hardware and software issues
- Building of laptops and desktops plus support for all personal and network printers
Desk side Support Specialist
- Software and Hardware support for all data entry users and nurses and Doctors
- Password resets and printer job resets through active directory for all users
- On-call support during weekends for telecommuting Nurses and Doctors on Cisco systems
- Building of new Laptops and Desktops for all users ghosting of all machines
Call Center Analyst/ Network Support Analyst
- 100 phone support to retail stores nationwide
- Support of POS and back office desktops
- Password resets and setup of new users and deletion of old users
- Network support for all Coach Stores/ monitoring of all servers and jobs orders online from customers.