Computer Operations Specialist Resume Phoenixville, PA - Hire IT People

JOB RELATED SUMMARY:

20+ years of experience as a Technical Support/CSR.
20+ years of experience with MS Office and MS Windows.
10+ years of experience in Documentation System.
10+ years of experience in Cisco Systems and WEB - EX.
Candidate is available for Right to Hire.
Local Candidate.
Excellent communication and interpersonal skills.

SUMMARY:

I am able to bring to this job over twenty years of Management, Help Desk and Customer Service expertise with top New York companies.
I will be relocating to the area as soon as a job is secured.
My customer service skills are superior due to many years of trouble shooting computer problems with employees of varied computer skills.
Solutions-oriented Computer Operations Specialist with a background in quality and expedient user support via effective, hands-on project management, and troubleshooting/resolving network and PC issues.
Self-directed, technical expertise in managing multiple and diverse priorities in a fast-paced environment to create strategic plans to reduce risk and drive quality into network operations.
The time interval between jobs ( ) were when I had the privilege of being a stay at home dad.
In addition to my versatile set of abilities and willingness to learn, I have excellent communication and teaching expertise from 18 years of service with the Confidential .
I consider myself to be a self starting and outgoing person with excellent interpersonal skills and am confident I will be able to effectively interact with individuals on all levels within any organization.

TECHNICAL SKILLS:

System Knowledge: Windows 7, Microsoft Office 2000/2003/XP, Cisco Systems/WEB-EX, Microsoft Exchange Server, Active Directory, Avstar, PC Anywhere

CORE COMPETENCES:

Data Warehousing.
Staff Supervision and .
System Integration and IT Management.
Records Management.
Network Engineering.
Testing and Implementation.
Inventory/Quality Control.
Customer Support and Service.
User Relations and .

PROFESSIONAL EXPERIENCE:

Confidential, Phoenixville, PA

Computer Operations Specialist

Responsibilities:

Deposits, Withdrawals, Transfers and Batch Scanning.
Open/Close Account Filing, Bank Openings and Closings.
Help Desk Customer Service.

Confidential, Phoenixville, PA

Customer Service Lead/Easy Tech Associate

Responsibilities:

Easy Tech Assist providing all clientele with Computer Tech Needs.
Promoted to Customer Service Lead.
Managed all Customer Sales Representatives in promoting a Buying Environment.
Managed financial aspect of all cash registers.

Confidential, New York, NY

Office Manager/Tax Professional

Responsibilities:

Daily operations of high volume Mid-Town tax preparation office of 10 employees.
Generated reports with use of Proprietary Confidential & Confidential Software.
Prepared monthly schedules for Tax Preparers and Customer Service Professionals.
Assisted ‘Tax Preparers’ with client relations.
Established effective customer service techniques.
Technical assistance to Tax Preparers and Customer Service Professionals.

Confidential, Newark, NJ

Crew Leader

Responsibilities:

Hired as Assistant Crew Leader overseeing 12 Enumerators gathering data daily.
Data Gathering for 2010 United States Census.
Responsible for large geographical area of North Newark.

Confidential, New York, NY

IT Support Manager/Systems Analyst

Responsibilities:

Supervised staff of seven Systems Analysts.
Planned and installation of Cisco Networks to numerous satellite offices.
Technical support to over 400 users within Confidential .
Implemented off-site consulting for Confidential productions.
Interacted with employees concerning complex server, hardware and software issues.
Installation of Exchange, Solomon and SQL Servers.
Fiscal Financial Strategic Planning of IT Department.
Primary liaison for client satisfaction and vendor relationships.
Hosted WEBEX Interfaced meetings for over 30 users.
System Integration MIS and IT Management.

Confidential, New York, NY

PC Support and Helpdesk

Responsibilities:

Installation and Configuration of Confidential Software via Phone Support. and troubleshooting issues for new employees.
Technical Support for MS Word and Excel.
Technical Support to lawyers across the United States.
Field Consulting in New York court rooms.

Confidential, New York, NY

PC Support

Responsibilities:

Server Backup Assistance.
Installed New Software.
Created User Identification for new employees.
Printer Maintenance.
Developed solutions to desktop problems.

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Computer Operations Specialist Resume

Phoenixville, PA

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