We provide IT Staff Augmentation Services!

Computer Operations Specialist Resume

Phoenixville, PA

JOB RELATED SUMMARY:

  • 20+ years of experience as a Technical Support/CSR.
  • 20+ years of experience with MS Office and MS Windows.
  • 10+ years of experience in Documentation System.
  • 10+ years of experience in Cisco Systems and WEB - EX.
  • Candidate is available for Right to Hire.
  • Local Candidate.
  • Excellent communication and interpersonal skills.

SUMMARY:

  • I am able to bring to this job over twenty years of Management, Help Desk and Customer Service expertise with top New York companies.
  • I will be relocating to the area as soon as a job is secured.
  • My customer service skills are superior due to many years of trouble shooting computer problems with employees of varied computer skills.
  • Solutions-oriented Computer Operations Specialist with a background in quality and expedient user support via effective, hands-on project management, and troubleshooting/resolving network and PC issues.
  • Self-directed, technical expertise in managing multiple and diverse priorities in a fast-paced environment to create strategic plans to reduce risk and drive quality into network operations.
  • The time interval between jobs ( ) were when I had the privilege of being a stay at home dad.
  • In addition to my versatile set of abilities and willingness to learn, I have excellent communication and teaching expertise from 18 years of service with the Confidential .
  • I consider myself to be a self starting and outgoing person with excellent interpersonal skills and am confident I will be able to effectively interact with individuals on all levels within any organization.

TECHNICAL SKILLS:

System Knowledge: Windows 7, Microsoft Office 2000/2003/XP, Cisco Systems/WEB-EX, Microsoft Exchange Server, Active Directory, Avstar, PC Anywhere

CORE COMPETENCES:

  • Data Warehousing.
  • Staff Supervision and .
  • System Integration and IT Management.
  • Records Management.
  • Network Engineering.
  • Testing and Implementation.
  • Inventory/Quality Control.
  • Customer Support and Service.
  • User Relations and .

PROFESSIONAL EXPERIENCE:

Confidential, Phoenixville, PA

Computer Operations Specialist

Responsibilities:

  • Deposits, Withdrawals, Transfers and Batch Scanning.
  • Open/Close Account Filing, Bank Openings and Closings.
  • Help Desk Customer Service.

Confidential, Phoenixville, PA

Customer Service Lead/Easy Tech Associate

Responsibilities:

  • Easy Tech Assist providing all clientele with Computer Tech Needs.
  • Promoted to Customer Service Lead.
  • Managed all Customer Sales Representatives in promoting a Buying Environment.
  • Managed financial aspect of all cash registers.

Confidential, New York, NY

Office Manager/Tax Professional

Responsibilities:

  • Daily operations of high volume Mid-Town tax preparation office of 10 employees.
  • Generated reports with use of Proprietary Confidential & Confidential Software.
  • Prepared monthly schedules for Tax Preparers and Customer Service Professionals.
  • Assisted ‘Tax Preparers’ with client relations.
  • Established effective customer service techniques.
  • Technical assistance to Tax Preparers and Customer Service Professionals.

Confidential, Newark, NJ

Crew Leader

Responsibilities:

  • Hired as Assistant Crew Leader overseeing 12 Enumerators gathering data daily.
  • Data Gathering for 2010 United States Census.
  • Responsible for large geographical area of North Newark.

Confidential, New York, NY

IT Support Manager/Systems Analyst

Responsibilities:

  • Supervised staff of seven Systems Analysts.
  • Planned and installation of Cisco Networks to numerous satellite offices.
  • Technical support to over 400 users within Confidential .
  • Implemented off-site consulting for Confidential productions.
  • Interacted with employees concerning complex server, hardware and software issues.
  • Installation of Exchange, Solomon and SQL Servers.
  • Fiscal Financial Strategic Planning of IT Department.
  • Primary liaison for client satisfaction and vendor relationships.
  • Hosted WEBEX Interfaced meetings for over 30 users.
  • System Integration MIS and IT Management.

Confidential, New York, NY

PC Support and Helpdesk

Responsibilities:

  • Installation and Configuration of Confidential Software via Phone Support. and troubleshooting issues for new employees.
  • Technical Support for MS Word and Excel.
  • Technical Support to lawyers across the United States.
  • Field Consulting in New York court rooms.

Confidential, New York, NY

PC Support

Responsibilities:

  • Server Backup Assistance.
  • Installed New Software.
  • Created User Identification for new employees.
  • Printer Maintenance.
  • Developed solutions to desktop problems.

Hire Now