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Is Consultant Resume

Wilmington, DE

SUMMARY:

IT HelpdeskTechnician looking to join a company where I can use my various skills to improve efficiency. Maintains home lab consisting of several Windows based machines, two Server 2008 machines, a Cisco switch, KVM switch, Cisco routers, external hard drives and router/firewalls. Experience optimizing computers for peak performance. Familiar with hard drive installation, memory installation, all associated cabling. Experience working with ISP’s in diagnosing connection issues. Experience diagnosing hardware issues, including printers, video cards and memory. Utilize software applications when necessary, to analyze memory. Maintains an extremely secure home network. Experience with various applications such as the McAfee Security suite, AVG, VNC server, Cisco VPN client, and several network protocol analyzers.

TECHNICAL SKILLS:

  • PC repair
  • PC upgrades
  • Diagnostics
  • Network support
  • Server Management
  • Customer Service
  • Research & Analysis
  • Security
  • Helpdesk

TECHNOLOGY SKILLS:

Operating Systems: Windows XP Professional, Windows Vista, Windows Server 2003/ 2008, Windows 7.

Hardware: Cat5e&Cat6 cabling, memory installation, hard drive installation, diagnosing PC issues, KVM switches, Cisco switches and various soho routers and switches.

Software/Programs: Memtest, Wireshark network analyzer, Remedy and Track - it help desk software, Hyena, Seimens Invision,McKesson Cardiology,Look@LAN, VNCserver,VmWare,, Logmein and Join.me software,Citrix,Cisco VPN client and various host based firewall software solutions.

Security tools: Trend Micro Security Products, McAfee, Activeports, Malwarebytes Anti-malware, Nessus, Languard and NMAP.

EXPERIENCE:

Confidential, Wilmington, DE

IS Consultant

Responsibilities:

  • Provided IT - support for the Confidential Access Portal project.
  • Responsible for contacting doctors to
  • Schedule appointments for the Remote Access install. Performed on-site for doctors and
  • Provided support for technical issues within the project including connection issues, password issues.
  • Provided support for third party applications such as DHIN and Citrix.
  • Also supported most on-site, Citrix installation issues.
  • Participating in weekly staff meetings in an attempt to improve productivity and efficiency.
  • Provided help desk support for all hospital staff Via telephone, including: Answering phones
  • Assignng help desk tickets to fellow technicians using Track - it help desk software.
  • Personally resolving tickets both on-site and remotely.

Confidential, Bethany Beach, DE

IT Technician

Responsibilities:

  • Provide on-site and remote support for the various Confidential Insurance locations.
  • Responsible for troubleshooting and diagnosing various PC and Network related issues (Microsoft Windows).
  • Responsible for the maintenance of end user devices including PCs, printers, scanners and network equipment.
  • Diagnose complex PC issues, LAN conectivity issues, perform standard PC maintenance and repair.
  • Work with management to evaluate and procure new products that maximize efficiency.
  • Install and configure various 3rd party applications.
  • Clean and eradicate various forms of malware, trojans and worms from PCs. Identify and diagnose higher level issues and escalate to the Senior IT Technician or relevant vendors as necessary.
  • Interpret corporate IT policies to end users, practice due diligence in ensuring all critical level servers and applications are patched and configured to best practices.
  • Maintain confidentiality, integrity and availability of company resources

Confidential, San Jose, CA

IT Technician

Responsibilities:

  • Work included: POS system configuration, un-installing old POS equipment and installing new company equipment.
  • Reconfiguration of POS system.
  • Also, verification of POS functionality and inventory of all parts and equipment.

Confidential, Kennesaw, GA

Sub-contractor

Responsibilities:

  • Help Desk/ IT Tech sub-contractor for Confidential.
  • Assessing Pc issues and problem solving while Performing duties in an accurate and efficient manner.
  • Last project included, imaging and configuration of 400 Dell pc’s for client.
  • I have performed this type of job for several of the local Public school districts for Confidential.
  • I am at expert level in Pc repair, Pc configuration, network configuration and Microsoft Office products.
  • Customer service background. I am flexible and willing to travel.
  • Experienced in maintaining a professional, calm attitude through high pressure or stressful situations.
  • I am a solution focused individual.
  • I am currently persuing Cisco CCNA.

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