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Telecommunications Specialist Resume

Nashville, TN

WORK EXPERIENCE:

Confidential, Nashville, TN

Telecommunications Specialist

Responsibilities:

  • Programmed and monitored the telecommunications hardware performance to include running traffic studies to measure traffic characteristics, quality of service, and how much equipment or service is actually used or needed.
  • Analyzed the results to establish the basis for adding, deleting, or reallocating circuits as needed.
  • Managed Avaya 8700 switched telecommunications systems that provide primary voice network capabilities to the organization. Knowledge of, and skill in applying the principles and methods for planning, updating, and integrating information system components, including software, controlling future releases, and documenting information and physical characteristics of an information system or product.
  • Over 12 years of management and supervisory experience in communications.
  • Supervised vendor Equipment Supply/Repair Technician and Line installation/Repair Technician in accomplishing there assigned responsibilities.
  • Coordinate efforts with contractors, vendors and other agencies within the Confidential to complete several projects for the Directorate of Information Management.
  • Provided telecommunications input and guidance for the preparation of the Internet Service Provider (ISP).
  • Performed system upgrades, administration and maintenance on Avaya Communications Message Manager and Audix, Set call restrictions and classes of services for individual subscribers.
  • Performed all software upgrades and troubleshooting of the operating system and switch hardware using appropriate software solutions or diagnostic test equipment.
  • Installed, repaired and troubleshoot analog and digital telephones and telephone lines.
  • Ability to lead team members who are assigned to different locations throughout the state.
  • Trained in Communications Security ( Confidential ) use and procedures. Provided input on the emergency and mobilization communications plan for implementation by the telecommunications manager.
  • Ensured customer satisfaction carrying out the HEAT work order system.

Confidential, Nashville, TN

Network Management Technician

Responsibilities:

  • Plan, install, administer, manage, maintain, integrate, operate, service, secure, optimize, and troubleshoot information networks and systems.
  • Lead personnel and manage the training of personnel on the planning, installing, administrating, maintaining, integrating, operating, servicing, securing, optimizing, and troubleshooting of information networks and systems.
  • Manage electronic keying equipment and information at the LAN & WAN level.
  • Develop policy recommendations and provide technical guidance and advice to commanders and staffs on the management and operation of Confidential, Joint, intergovernmental, interagency, and multinational information networks and systems

Confidential, Nashville, TN

Telecommunications Operations Chief

Responsibilities:

  • Planned, coordinated, configured and supervised the installation and operation of telecommunications systems and networks.
  • Directed restoration alternate routings of circuits, trunks, links and systems.
  • Developed and implemented unit level signal operation and maintenance programs.
  • Trained on proper Communications Security procedures ensuring proper inventory, transfer and receipt.
  • Selected as a member of the Joint Incident Site Communications Capability team for use by the Confidential .

Confidential, Nashville, TN

Network Switching Systems Operator and Maintainer

Responsibilities:

  • Installed leadership abilities in soldiers while performing leadership and management duties.
  • Supervised the installation, operation, deployment, provisioning and maintenance of electronic switching assemblages and systems.
  • Coordinated and integrated the operation of large and small electronic node switches with associated transmission systems and local network subscribers.
  • Troubleshoot complex system faults and correct failures.
  • Trained soldiers on proper Confidential loading procedures ensuring proper inventory, transfer and receipt.
  • Selected as NCO of the Year for our Battalion in 2008.

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