Technical Support Specialist,Confidential, Resume, Richmond - Hire IT People

TECHNICAL SKILLS

Seeking an IT Systems Administrator/Desktop Support and Network Support position in a Windows environmentwhere and experience will be applied

PROFESSIONAL EXPERIENCE:

Technical Support Specialist,

Confidential,

Responsibilities:

Provided Upgrade and repair services for Windows XP, Windows Vista, and Windows7
Provided desktop support for internal employees in a windows 7 environment
Upgrade desktops, notebooks, workstations, printers, monitors, and mobile devices.
Provide telephone, PC, printer and/or application support
Deliver, install, and troubleshoot COTS software and security patches.
Deliver retrieve hardware for personnel changes and equipment upgrades or excess
Keep - up-to date on the hardware and software supported
Updated and track ticket through Remedy
Create user account in active directory, join computers to the domain
Set up users with active directory
Record, Diagnose, Prioritize and Track all incidents using Remedy
Install software, configure, and set up PCs; install and set up printer and telephones as necessary

Desktop Support Specialist

Confidential,

Responsibilities:

Provides desktop support for internal employees in a windows 7 and XP environment
Set up new users in Active Directory with passwords/resets and privileges, and set permissions
Provide remote assistance to all internal employees and client
Unlock user passwords in Active Directory
Configured network printers and provided continuous technical support to the client
Image laptops and desktop for incoming users
Email and internet application support to end user (Microsoft Outlook)
Kept detailed tracking logs foe equipment and inventory

Confidential,

Responsibilities:

Repaired broken laptops and desktop, kept track of incoming parts through Dell Vendor
Managing hardware replacements for computer, working with outside vendors to complete task
Set up schedule hardware upgrade with the user either at home or office

Desktop Support/ Helpdesk

Confidential,

Responsibilities:

Supports 1500 users in a windows XP environment in the institution
Installed and Troubleshoot Microsoft Office
Supported user with Outlook mail server
Configured and resolved students and teachers email account through outlook
Provide helpdesk Support and extensive customer service
Rewired Students Dormitory Building network used cat5 cable and installed Access Point in all Dormitory Buildings in the school
Configured desktop / laptop for network connectivity to connect to wireless access points
Maintained all servers, workstations and printers
Installed Digital Camera, Configure to print, and Troubleshoot
Set up and troubleshoot routers, switches-hubs

Desktop Support/Helpdesk,

Richmond

Responsibilities:

Provides Desktop support for approximately 2000 users
Provided excellent customer service in windows XP environment
Added users to Active directory and provided user names and passwords
Applied working knowledge of software with emphasis on Outlook personal folders, address books, shared mailboxes and calendar
Installation of programs for new computers to meet company standards
Installation of new computers for contractors and permanent employees
Scheduled employees upgrades in the given time frame and completed them in a timely matter to the customer’s satisfaction
Worked in a team atmosphere to complete upgrades within the project schedule
Provided VPN support and any offsite support using remote tools

Desktop Support/Helpdesk,

Confidential,

Responsibilities:

Provides excellent customer service to users while maintaining a high level quality of troubleshooting abilities
Daily use on windows XP and Microsoft office 2003
Received inbound emails for troubleshooting office issues
Configured desktop computers for connectivity using desktop wireless access points
Maintained all servers, workstations and printers
Configure all new Desktop and Laptops with Windows XP
Replace hard drives, Upgraded memory to existing PC’s