SUMMARY:
Dependable and dedicated with a positive attitude, technical expertise, strength of leadership, and a focus on the bottom line. Skilled in managing numerous projects while maintaining accuracy and meeting deadlines. Takes pride in providing excellent customer service to project team members, clients, and management. Very effective with contractors, vendors, and service providers.
PROFESSIONAL EXPERIENCE:
Confidential
Onsite Technician
Responsibilities:
- Responsible for performing adds, moves, changes, in addition to system maintenance and repair.
- Systems included Confidential Meridian 61C, CS1000, Octel, Aria 250 Voice Mail, Call Pilot, VoIP, maintaining system and plant databases.
- Social Security Administration ODAR Headquarters (Avaya Government Solutions)
Confidential
Installation Technician
Responsibilities:
- Responsible for installing CS1000 VoIP systems and peripherals.
Field Technician
Confidential
Responsibilities:
- Responsible for various system and station repairs for Confidential customers
Confidential
Analyst
Responsibilities:
- Responsible for real - time monitoring of nationwide call centers during peak season to ensure most efficient call flows and to report problems and outages, Confidential training, and VNOC for various Confidential outages.
Confidential
Telecommunication Project Management
Responsibilities:
- Responsible for T1 installations in the Oregon market from scrubbing the orders to final installations, including all scheduling and vendor coordination.
Senior Confidential Engineer
Confidential, Minneapolis, MN
Responsibilities:
- Ordered and extended all data circuits including POTS, ISDN (BRI & PRI), 2 and 4-wire circuits, DSL, T1, DS3, OC3, OC12, and OC 48.
- Acted as primary liaison and contact between Voice Ops and outside vendors.
- Worked with video conferencing department, extending ISDN-BRI and PRI to facilitate their throughout the AEFA campus.
- Performed MACs for Confidential Meridian 1 and Avaya S8700 PBXs, Octel Aria 250 voice mail, ACD, and IPC trader turrets.
Confidential Administrator / Analyst
Confidential, Minneapolis, MN
Responsibilities:
- Negotiated maintenance contracts for Confidential & Confidential offices throughout the United States.
- Performed MACs for Confidential Meridian 1 and Centigram voice mail.
- Coordinated installation of Centigram voice mail systems in D&W offices.
- Developed budget for voice Confidential department.
Senior User Services Specialist
Confidential, Minneapolis, MN
Responsibilities:
- Advised, designed, and ordered voice and data communications equipment for multiple off-campus departments utilizing Confidential, various PBX/key systems, and DSL for data networking.
- Provided help line support for all voice Confidential products offered, including Intecom Confidential support.
- Provided staff and user training on both Confidential and Confidential customers.
- Monitored and coordinated recurring video conferences with chancellor and university presidents through the university system.
- Provided recommendations and equipment to ensure Confidential compliance with the American with Disabilities Act.
