Technical Support Analyst Resume

SUMMARY:

Obtain professional position where I can maximize my skills in Information Technology, management, customer service and technical support.
Along with learning and integrating new skills towards my professional development in the Information Technology industry.
Skilled in computer systems management (hardware and software), Active Directory and Information Assurance.
Recipient of the service excellence award for dedication to providing excellent customer support while at Confidential .

EXPERIENCE:

Technical Support Analyst

Confidential

Responsibilities:

Use of Microsoft SCCM to assist in the deployment of Microsoft Office 2010 and Windows 7.
Perform hands - on fixes, including software/ hardware install and upgrade, implementing file backups on specifically mapped drives for users, and configuring systems and applications for over 500 end users.
Create and resolve tickets using Remedy and help maintain user accounts with Active Directory infrastructure according to company processes and procedures.
Responsible for end-to-end support of a small but complex network located in multiple locations supporting local and remote users on the enterprise LANs / WAN.

PCI tester

Confidential

Responsibilities:

Locate and test wires for correct energy output and EMP resistance.
Utilize Picoscope software to analyze and manipulate data collected on a daily basis.
Determine efficient and effective testing methods based on different aspects of Confidential ships throughout the United States.

Electronics inspector

Confidential

Responsibilities:

Support E - commerce phase with inspections and testing of consumer electronics.
Repair internal components of tablets, laptops and desktop computers.
Update and upgrade operating systems, software and components.