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Operating System Associate Resume

SUMMARY:

  • 5+years of experience as Technical Analyst and Consultant in the field of Information Technology.
  • 1 year and 3 months of experience as Operating System Associate.
  • Successfully Implemented a Student platform called “ Confidential ” and also involved in making the platform user - friendly for the Students.
  • Provided a sound technical support for the enhancement of all Graduate Service software systems.
  • Gained strong Knowledge about the Secretarial Assignments by working as a Secretary for my supervisor.
  • Effectively served the customers as Customer Service Representative.
  • Positively managed On-campus Internship payments and Graduate Services Vendor Payments.
  • 4+years of experience as Technical Analyst and Consultant in the field of Information Technology.
  • Successfully trained the new entry level trainees by sharing my experience in all phases of Software Engineering Life Cycle from Requirements Analysis through Testing and maintenance.
  • Sound Functional and Technical expertise in PeopleSoft CRM 9.0 Support Module.
  • Strong working knowledge in People Tools Release 8.48 & Oracle 9i SQL.
  • Efficiently worked in Confidential Proprietary tools like Prolite to ensure Quality Standards.
  • Effectively managed a team of 3 Trainee Development Engineer.

TECHNICAL SKILLS:

People Tools, Application Designer 8.48, Oracle 9i, SQL, PeopleSoft CRM 9.0, PS Query, Windows, Microsoft Office platform including Microsoft Access Database.

EMPLOYMENT HISTORY:

Operating System Associate

Confidential

Responsibilities:

  • Providing a sound technical support in the enhancement of all Graduate Service software systems like Confidential, Symplicity and Development and Support Tool.
  • Successfully implemented a platform for students called “ Confidential ” and assisting students in their active involvement in Confidential platform.
  • Proactively expedited my supervisor by taking the responsibility of all the Secretarial Assignments.
  • Efficiently Assisting Graduate Services in all the major events like Career Fair, Workshops, Student Events and Trips.
  • Supporting Graduate Services Operations by providing Administrative as well as clerical support to all Graduate Services Offices and Skills Lab offices.
  • Effectively conducted English Knowledge Test for all newly admitted students and assigning them in the respective classes based on their English level.
  • Positively managed On-campus Internship payments and all Graduate Services Vendor Payments and Student payments like Relocation and Event re-imbursements.

Consultant

Confidential

TECHNOLOGIES: People Tools (Including Integration Broker), Oracle SQL, PL/SQL

Responsibilities:

  • Actively involved in Requirement Analysis, Development, Testing activities
  • Supporting the team by being a part of doing Helpdesk Activities
  • Involved in 8.50 Beta testing and analysis.
  • Effectively managed a team with role as Technical Team Lead.

Technical Analyst

Confidential

TECHNOLOGIES: Oracle SQL, PL/SQL, PeopleSoft-Component Interface

Responsibilities:

  • Involved in requirement analysis.
  • Involved in developing and testing
Consultant

Confidential

TECHNOLOGIES: People Tools (Including Integration Broker), Oracle SQL, PL/SQL

Responsibilities:

  • Played an important role in handling 1 requirement as part of this Warranty Release, related to Bulk Inquiries in Warranty Release and Enterprise Release.
  • Instrumental in the unit testing phase of Warranty Release and Enterprise Release.
  • Played a key role in the analysis, design, development, unit testing and QA support for the requirement in Warranty and Enterprise Release.
  • Actively involved in documenting the Functional, Technical specifications, Migration Release Document and the Release Notes.
  • Played an important Role in OIM-Production and Support.
  • Played an important role in the unit testing and QA support for the requirement Customer Grouping, Client On-Boarding, Restricted Inquiry Types, Approval of non-web cases, Internal Customer Identification
  • Actively involved in documenting the Migration Release Document and the Release Notes.

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