Operating System Associate Resume

SUMMARY:

5+years of experience as Technical Analyst and Consultant in the field of Information Technology.
1 year and 3 months of experience as Operating System Associate.
Successfully Implemented a Student platform called “ Confidential ” and also involved in making the platform user - friendly for the Students.
Provided a sound technical support for the enhancement of all Graduate Service software systems.
Gained strong Knowledge about the Secretarial Assignments by working as a Secretary for my supervisor.
Effectively served the customers as Customer Service Representative.
Positively managed On-campus Internship payments and Graduate Services Vendor Payments.
4+years of experience as Technical Analyst and Consultant in the field of Information Technology.
Successfully trained the new entry level trainees by sharing my experience in all phases of Software Engineering Life Cycle from Requirements Analysis through Testing and maintenance.
Sound Functional and Technical expertise in PeopleSoft CRM 9.0 Support Module.
Strong working knowledge in People Tools Release 8.48 & Oracle 9i SQL.
Efficiently worked in Confidential Proprietary tools like Prolite to ensure Quality Standards.
Effectively managed a team of 3 Trainee Development Engineer.

TECHNICAL SKILLS:

People Tools, Application Designer 8.48, Oracle 9i, SQL, PeopleSoft CRM 9.0, PS Query, Windows, Microsoft Office platform including Microsoft Access Database.

EMPLOYMENT HISTORY:

Operating System Associate

Confidential

Responsibilities:

Providing a sound technical support in the enhancement of all Graduate Service software systems like Confidential, Symplicity and Development and Support Tool.
Successfully implemented a platform for students called “ Confidential ” and assisting students in their active involvement in Confidential platform.
Proactively expedited my supervisor by taking the responsibility of all the Secretarial Assignments.
Efficiently Assisting Graduate Services in all the major events like Career Fair, Workshops, Student Events and Trips.
Supporting Graduate Services Operations by providing Administrative as well as clerical support to all Graduate Services Offices and Skills Lab offices.
Effectively conducted English Knowledge Test for all newly admitted students and assigning them in the respective classes based on their English level.
Positively managed On-campus Internship payments and all Graduate Services Vendor Payments and Student payments like Relocation and Event re-imbursements.

Consultant

Confidential

TECHNOLOGIES: People Tools (Including Integration Broker), Oracle SQL, PL/SQL

Responsibilities:

Actively involved in Requirement Analysis, Development, Testing activities
Supporting the team by being a part of doing Helpdesk Activities
Involved in 8.50 Beta testing and analysis.
Effectively managed a team with role as Technical Team Lead.

Technical Analyst

Confidential

TECHNOLOGIES: Oracle SQL, PL/SQL, PeopleSoft-Component Interface

Responsibilities:

Involved in requirement analysis.
Involved in developing and testing

Consultant

Confidential

TECHNOLOGIES: People Tools (Including Integration Broker), Oracle SQL, PL/SQL

Responsibilities:

Played an important role in handling 1 requirement as part of this Warranty Release, related to Bulk Inquiries in Warranty Release and Enterprise Release.
Instrumental in the unit testing phase of Warranty Release and Enterprise Release.
Played a key role in the analysis, design, development, unit testing and QA support for the requirement in Warranty and Enterprise Release.
Actively involved in documenting the Functional, Technical specifications, Migration Release Document and the Release Notes.
Played an important Role in OIM-Production and Support.
Played an important role in the unit testing and QA support for the requirement Customer Grouping, Client On-Boarding, Restricted Inquiry Types, Approval of non-web cases, Internal Customer Identification
Actively involved in documenting the Migration Release Document and the Release Notes.

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