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Pc Technician Resume

SUMMARY:

Obtain an entry level position in the Information Technology field where additional training is valued. My ultimate goal is to become a Field Service Technician or Systems or Network Administrator.

TECHNICAL SKILLS:

  • Windows 95/98/XP/7, some Linux
  • IBM PCs
  • Build, install, configure and troubleshoot PCs
  • DSL modems, routers and gateways
  • USB adapters
  • Video cards
  • Sound cards
  • Norton Anti - Virus
  • Kaspersky Anti-Virus
  • LAN/Wan technology
  • Subnetting
  • TCP/IP Protocols
  • GUI applications
  • Cisco router configuration
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Microsoft Internet Explorer, Mozilla Firefox and Google Chrome

SOFT SKILLS:

  • Over 12 year call center experience
  • Strong oral and written communications skills

PREVIOUS WORK EXPERIENCE:

Confidential

PC Technician

Responsibilities:

  • Repaired laptop PCs for temporary assignment at the Aberdeen Proving Grounds.
  • Assigned appointments to APG employees for laptop repair.
  • Was given security clearance, required for travelling throughout the offices of the complex.

Confidential, Towson, MD

Retail Sales Associate and Customer Service

Responsibilities:

  • Sold and demonstrated various Confidential computer systems and products to customers
  • Was required to have extensive knowledge of all Confidential products
  • Was also required to have good communications skills in order to assess customers’ needs

Confidential, Baltimore, MD

Customer Service Tech Support Specialist

Responsibilities:

  • Tier one customer service troubleshooting including cable, phone and internet
  • Communicated with help desk regularly on more technically intensive solutions
  • Knowledge of operating systems Windows XP and Windows 7, as well as browser programs like Explorer, Firefox, Google Chrome and Safari were necessary to solve internet-related problems, as well as being able to remotely access routers and gateways.
  • Maintained email accounts and changed passwords on customer request.
  • Scheduled technician appointments if unable to resolve problems from the office.

Confidential, Owings Mills, MD

Customer Service Representative

Responsibilities:

  • Assisted customer with questions and inquiries on their Confidential Extras points program.
  • Documented customer issues, solving them and following up where possible.
  • Acting as liaison to item redemption offices.
  • And referring problems I could not handle myself to escalations.
  • Responsible for activating new cards and cancelling lost or stolen ones

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