PC Technician Resume

SUMMARY:

Obtain an entry level position in the Information Technology field where additional training is valued. My ultimate goal is to become a Field Service Technician or Systems or Network Administrator.

TECHNICAL SKILLS:

Windows 95/98/XP/7, some Linux
IBM PCs
Build, install, configure and troubleshoot PCs
DSL modems, routers and gateways
USB adapters
Video cards
Sound cards
Norton Anti - Virus
Kaspersky Anti-Virus
LAN/Wan technology
Subnetting
TCP/IP Protocols
GUI applications
Cisco router configuration
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Microsoft Internet Explorer, Mozilla Firefox and Google Chrome

SOFT SKILLS:

Over 12 year call center experience
Strong oral and written communications skills

PREVIOUS WORK EXPERIENCE:

Confidential

PC Technician

Responsibilities:

Repaired laptop PCs for temporary assignment at the Aberdeen Proving Grounds.
Assigned appointments to APG employees for laptop repair.
Was given security clearance, required for travelling throughout the offices of the complex.

Confidential, Towson, MD

Retail Sales Associate and Customer Service

Responsibilities:

Sold and demonstrated various Confidential computer systems and products to customers
Was required to have extensive knowledge of all Confidential products
Was also required to have good communications skills in order to assess customers’ needs

Confidential, Baltimore, MD

Customer Service Tech Support Specialist

Responsibilities:

Tier one customer service troubleshooting including cable, phone and internet
Communicated with help desk regularly on more technically intensive solutions
Knowledge of operating systems Windows XP and Windows 7, as well as browser programs like Explorer, Firefox, Google Chrome and Safari were necessary to solve internet-related problems, as well as being able to remotely access routers and gateways.
Maintained email accounts and changed passwords on customer request.
Scheduled technician appointments if unable to resolve problems from the office.

Confidential, Owings Mills, MD

Customer Service Representative

Responsibilities:

Assisted customer with questions and inquiries on their Confidential Extras points program.
Documented customer issues, solving them and following up where possible.
Acting as liaison to item redemption offices.
And referring problems I could not handle myself to escalations.
Responsible for activating new cards and cancelling lost or stolen ones

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