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It Manager Resume

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SUMMARY

  • Possess solid computer skills.
  • Successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble - shooting, client support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
  • Ability to train, motivate and supervise customer service employees.
  • Excellent communication skills, with an understanding on how to work with employees and customers.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Active directory, Exchange, Biscom and Centricity account maintenance
  • Computer and printer troubleshooting/replacement
  • Working with vendors
  • Research and make recommendations for computer equipment

Confidential

Senior Support Analyst

Responsibilities:

  • New PC rollouts, software and hardware upgrades
  • Lead pharmacy Technician
  • Experience with Windows 2000/XP/Vista
  • Troubleshoot LAN/WAN connectivity
  • Support thousands of end users via telephone and trouble tickets
  • Can troubleshoot and diagnose problems with limited information
  • I am on-call two weeks a month
  • I often travel to location to replace hardware

Confidential

Network Administrator/Customer Service

Responsibilities:

  • Citrix Metaframe XP Terminal Services
  • IIS Web and FTP Services
  • Exchange 2000
  • BrightStor ARCServe Backup 11

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