Objective

I am interested in obtaining a SCCM Admin/Engineer position in a challenging environment that focuses on the applications of technology to enterprise knowledge management distributed computing e-Business and system engineering and design.

Work Experience

Confidential

SCCM Administration/Windows Desktop Engineer

• Developed Windows 7 Deployment image. Developed Custom VB Scripts and HTA frontend applications for SCCM 2007 R2. Optimized OSD environment using SCCM 2012. Develops and manages systems integration projects. Developed layout design and installation of new systems or modification of existing systems. Responsible for scheduling and executing deployments. Responsible for building testing and deploying both custom developed and 3rd party applications and patches. Utilized Hyper-V to create base images. Provided 3nd level end-user support for computer systems in a Windows 7 Windows XP which includes software hardware and telecommunication systems.

Confidential

Desktop Support

Provide 2nd level onsite support for Hardware and Software installation. Support Microsoft Windows environment. Managed other on-site technicians. Perform analysis diagnosis and resolution of complex desktop problems for end-users. Recommend and implement corrective solutions including repair for remote users as needed. Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. Collaborate with LAN technicians/network administrators to ensure efficient operation of the company s desktop computing environment. Liaise with third-party support and PC equipment vendors. Answer to and perform moves adds and changes requests.

Confidential

Desktop Support

Provided 2nd level end-user support for computer systems in a Windows XP which includes software hardware and telecommunication systems. Troubleshoot hardware and software problems assists users with desktop applications and provide user training. Utilized Remedy application to track user request. Supported users in Microsoft Office application that are connected to the Active Directory Domain and Exchange Servers.

Confidential

Helpdesk/Desktop Support

Supported internal users in a Windows environment. Deploy new equipment/hardware to all internal users. Assisted in all laptop and desktop refresh projects including developing procedures documentation and tracking. Image HP/IBM model laptops and desktops via GhostCast Server. Install and troubleshoot all supported applications. Provided 100 phone support in a Windows/Novell environment. Provided support to software applications such as MS Word MS Excel Outlook Windows XP and proprietary software. Used Desktop Authority to remote into computers. Managed tickets with HP Service Manager. Troubleshoot Cisco VPN connections for remote users. Performed administration work in Active Directory troubleshoot VPN access and installed/troubleshoot Windows XP/2000/95/98 MS Office including Word Excel Access and PowerPoint and propriety applications granting access account security rights assigning mailbox rights and resetting passwords. Troubleshoot printers server/network connections desktop PCs and laptops

Confidential

Field/Desktop Support

Provided desktop and phone support in a Windows environment. Used DameWare to remote into computers to resolve issues. Troubleshoot Cisco VPN connections for remote users. Used Ghost Image Server to load images to workstations and laptops. Performed field work to AT T Retail stores to resolve technical issues. Troubleshoot hardware issues on printers Tablet PC s desktops laptops Signature Capture Ingenico Devices and monitors.

Confidential

LAN Admin/Desktop Support

Provided desktop and LAN support in a Windows environment. Provided support to software applications such as MS Word MS Excel Outlook Windows XP and proprietary software. Used Goverlan to remote into computers. Managed tickets through Remedy. Troubleshoot Cisco VPN connections for remote users. Used Ghost Image Server to load images to workstations and laptops. Performed administration work in Active Directory troubleshoot VPN access and installed/troubleshoot Windows XP/2000/95/98 MS Office including Word Excel Access and PowerPoint and propriety applications granting access account security rights assigning mailbox rights and resetting passwords. Break/Fix of internal computer hardware. Troubleshoot printers server/network connections desktop PCs and laptops

Confidential

Helpdesk/Desktop Support

Provided desktop and phone support in a Windows environment. Provided support to software applications such as MS Word MS Excel Rightfax Outlook and Windows XP. Used VNC and Desktop Authority to remote into computers. Managed tickets through BMC Remedy. Troubleshoot Cisco VPN connections for remote users. Used Ghost Image Server to load images to workstations and laptops. Performed administration work in Active Directory such as creation/deletion of accounts granting access account security rights assigning mailbox rights and resetting passwords

Confidential

Desktop Support

Contract employee doing varies projects for companies such as DSW Shoe Warehouse Home Depot and Ace Insurance. Projects include upgrading laptops migrating desktops/laptops to Citrix environment desktop one on one support. Data Migration from eRoom sharepoint application to SupportCentral sharepoint application. Database setup/design and migration. Break/Fix of internal computer hardware. Working in various technologies Windows XP Windows 2000 Vista Novell and Windows NT. Performed administration work in Active Directory troubleshoot VPN access and installed/troubleshoot Windows XP/2000/95/98 MS Office including Word Excel Access and PowerPoint and propriety applications.

Desktop Support

Phone and desktop support. Supported terminal services network Windows XP environment for an organization of 300 employees. Performed administration work in Active Directory such as creation/deletion of accounts granting access account security rights assigning mailbox rights and resetting passwords. Troubleshoot VPN setup and remote access. Troubleshoot mortgage loan application The Loan Handler. Ghost PCs install software such as Windows XP Microsoft Office and proprietary software. Troubleshoot printers server/network connections desktop PCs wireless headsets. Troubleshoot/installed Cisco VOIP Softphone software and connectivity. Trained new hires on VOIP phone system network systems and security. Troubleshoot Outlook email problems

Confidential

Helpdesk Support

100 phone and email support. Assisting internal employees with all aspects of day to day operations. Worked in Active Directory in Windows XP to modify accounts reset passwords push applications to end users. Reset and modify mainframe accounts. Troubleshoot Windows XP on laptops and desktop. Troubleshoot VPN access and proprietary applications.

Confidential

Customer Technical Support

Doing 100 phone support I assisted customer on all matters of the Fluorescent lighting division. Working in a Windows 2000/XP/Novell environment. Worked with Excel documents to retrieve data to resolve customer issues. Assisted one of the Access database admin in data entry and resolution of problems. Used Microsoft Office applications to resolve customer issues. Assisted supervisor in designing PowerPoint presentations.

Project Coordinator/Admin/Installation Support

• As project coordinator I was responsible for monitoring and assisting technicians do network system upgrades around the country. As project admin I was responsible for weekly timecards and expenses managing which techs were going to the different locations and doing all tech travel. Used MS Word Excel PowerPoint and Access applications in daily support activities. Maintaining the extensive Excel spreadsheet that housed the project plan. Used MS Project to keep track of all tech installations. I was on 24/hr support for all techs do to the different time zones across the country. . Assisted supervisor in designing PowerPoint presentations.
• Also participated in a short term project upgrading Windows 2000/XP laptops for a large national corporation. Worked as a part of a team running patches and verifying the patches worked.

Confidential

Systems Analyst Programmer

Working in a Windows XP/NT environment it was my responsibility to process DSL accounts that do not go through the normal systems. Using C SQL and Oracle Database coding processed customer accounts to push order through the database systems.

Confidential

Field Desktop Technician/Installation Support

Working in a Novell environment with GroupWise it is my responsibility to network connectivity on all machines. Ghost/image PC s troubleshoot network connective issues. This windows environment uses several different versions of windows including Win XP/2000 Win95 and Win98. Installed and troubleshoot Windows XP/2000/95/98 MS Office including Word Excel Access and PowerPoint and propriety applications. Replaced hardware components such as hard drives NIC cards modem cards RAM CD drives. Troubleshoot printer issues such as network connectivity and hardware problems. Used Remedy tracking system to receive tickets also worked as phone support to generate tickets and reports. Installed internal hardware in desktops and printers. Train users on low level computer operations.

Confidential

Consultant Network Administrator/PC Technician/Installation Specialist

Installed Windows 2000 Server applications configured DSL internet connection and network configuration for 10 node network. Set up users in Active Directory and managed all accounts. Installed and troubleshoot Windows XP/2000/98/95. Troubleshoot server hardware as well as desktops and laptops. Provided end user support and installation of MS Office including Word Excel Access and PowerPoint applications and proprietary appraisal software. Provided phone and face-to-face support to end users. Trained end users in Microsoft applications the internet and proprietary applications. BackBend Consultant Database Administrator Designed and implemented an order/ticket tracking database in MS Access. Utilized VB scripts to generate specific reports and forms. Installed and troubleshoot Windows 2000/XP and MS Office applications.

Desktop Support Specialist/Senior Field Technician

Provided desktop and LAN support for end users working for the City of Chicago. Installed MS Office applications Novell GroupWise and proprietary City software. Installed internal hardware in desktops and printers. Created network domain accounts for Novell network. Configured and troubleshoot network connectivity issues to include local area and wide area networks. Used Remedy tracking system to receive tickets also worked as phone support to generate tickets and reports. Trained end users in Microsoft applications the internet and proprietary applications. Project manager for ISDN city wide rollout.

Confidential

Network Product Support Specialist

Responsible for supporting proprietary base software on all network platforms to end-users via the phone and email. Installed Linux SCO Windows 3.51 Windows 95 98 networks for testing software stability. Developed a call-tracking database in Access. Redesigned a Problem Warehouse database. Support Sales team in network and hardware issues and provided technical assistance in presentation. Instructed end users on how to user proprietary software on all Network Operating Systems. Performed beta testing of proprietary software.

PC Help Services Claussen Miller PC Help Desk Level 1 2 Consultant

Provided desktop/LAN support for all end users working for the law firm. Installed all Corel applications Novell GroupWise and proprietary City software. Upgraded desktops and printers. Configured and troubleshoot network connectivity issues. Provided 70 phone support to end users on PC DOCS and WordPerfect. Utilized Novell remote access software to gain control to guide the end-users. Responsible for unarchiving documents from PC DOCS.

Interim Technologies Novus Discover Card Help Desk Support Level I Consultant

Provided 100 phone support to internal end-users. Supported 2000 users with first level resolution of hardware software and Novell network issues. Instructed users on how to use MS Office Outlook and other applications. Responsible for resetting network passwords and ID s. Responsible for monitoring all print servers for problems and clearing any backups. Network Staffing Solutions

Senior Technical Recruiter

• Technical advisor to other recruiters in relation to computer knowledge and terminology. Provided computer support to co-workers with MS Office printers and the internet. Responsible for managing the workflow processes of the applicant process. Conduct extensive searches for IT professional. Responsible for contract negotiation interviewing perspective applicants. Created MS Word contract with VB macros to automatically populate client data.

• Acted as a technical advisor to other recruiters in relation to computer knowledge and terminology. Provided computer support to co-workers with MS Office printers and the internet. Responsible for managing the workflow processes of the applicant process. Conduct extensive searches for IT professional. Responsible for contract negotiation interviewing perspective applicants. PC Help Services GE Capital Help Desk Level I Consultant Responsible for resetting passwords in mainframe Windows NT environment. Provided hardware and software support for users with up to 700 calls a day. Responsible for providing 1st level support for network connectivity of T1 lines. Acted as the liaison between Alpharetta system support and the end users. Troubleshoot printer connectivity/hardware issues. Help Desk Level 1 2 Consultant Responsible for troubleshooting NetWare 3.12 network connectivity. Instruct users on how to use MS Office Outlook and other applications. Responsible for resetting network passwords and ID s. Provided 70 phone support to end users on MS Office applications.

Computemp Boise Cascade Access Developer Consultant

Responsible for developing an Access database to hold survey information. Created forms and reports using VB scripting. Wrote a manual on how to modify the queries to achieve the desired reports. Computemp Valcom Inc. PC Tech Consultant Conducted inventory on hospital PC s at Northwestern Memorial. Responsible for installing and uninstalling programs on hospital PC s.