Customer Service Representative Resume VA - Hire IT People

PROFESSIONAL SUMMARY:

20 years Technical solution and supporting information technology business experience.
Experience in electronic data retention, data reporting, data validation and process improvement analysis.
Microsoft Visual C++® and C
Microsoft SQL Server
Microsoft Oracle
Microsoft Access
Microsoft Visual Basic®, Java

TECHNICAL SKILLS:

Database: Microsoft SQL ServerMicrosoft Access and Oracle

MCP: Windows 2003

PROFESSIONAL EXPERIENCE:

Confidential, VA

Customer Service Representative

Responsibilities:

Provide miscellaneous customer service duties, enrolling new clients for Nordstrom Visa accounts, cashier, and research merchandise at certain locations.
Maintain a through and current knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
Maintain knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
Telephone customers regarding sales events
Assist managers and supervisors with other responsibilities as needed, including stocking merchandise, inventory.
Assists other staff (Team) members with projects as requested by supervisor
Assist managers and supervisors with data entry and other responsibilities when needed.

Confidential, Dulles, VA

System Analyst

Responsibilities:

Monitoring and maintaining computer systems. Investigated problems and determined if due to connectivity or if they were higher layer problems.
Investigate problems and determine if due to connectivity or higher - level problem.
Participated in quality assurance procedures and documented issues compiled and distributed reports

Confidential, Richmond, Virginia

Help Desk Support

Responsibilities:

Duties: Responsible for phone support help desk resolution of system and procedural problems with the Confidential County police and fire department motor vehicle mobile electronic computer systems.
Update network servers New system/process functionality implementation
Analyze requirements specifications and identify specific test points within the software
Reset (business partners) user passwords and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Analyze information, identify technical and process conflicts, and work with appropriate staff to resolve issues.
Schedule and conduct reviews of technical materials, collect and consolidate feedback, and drive the requirement developments to sign-off by appropriate parties

Confidential, Richmond, Virginia

Network Computer Operator

Responsibilities:

Responsible running batch jobs for mainframe systems
Telephones help desk support to (business partners) users needing resolution of system and procedural problems with the Confidential overall electronic computer systems.
Update network servers New system/process functionality implementation
Analyze requirements specifications and identify specific test points within the software.