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Customer Service Representative Resume

VA

PROFESSIONAL SUMMARY:

  • 20 years Technical solution and supporting information technology business experience.
  • Experience in electronic data retention, data reporting, data validation and process improvement analysis.
  • Microsoft Visual C++® and C
  • Microsoft SQL Server
  • Microsoft Oracle
  • Microsoft Access
  • Microsoft Visual Basic®, Java

TECHNICAL SKILLS:

Database: Microsoft SQL ServerMicrosoft Access and Oracle

MCP: Windows 2003

PROFESSIONAL EXPERIENCE:

Confidential, VA

Customer Service Representative

Responsibilities:

  • Provide miscellaneous customer service duties, enrolling new clients for Nordstrom Visa accounts, cashier, and research merchandise at certain locations.
  • Maintain a through and current knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
  • Maintain knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
  • Telephone customers regarding sales events
  • Assist managers and supervisors with other responsibilities as needed, including stocking merchandise, inventory.
  • Assists other staff (Team) members with projects as requested by supervisor
  • Assist managers and supervisors with data entry and other responsibilities when needed.

Confidential, Dulles, VA

System Analyst

Responsibilities:

  • Monitoring and maintaining computer systems. Investigated problems and determined if due to connectivity or if they were higher layer problems.
  • Investigate problems and determine if due to connectivity or higher - level problem.
  • Participated in quality assurance procedures and documented issues compiled and distributed reports

Confidential, Richmond, Virginia

Help Desk Support

Responsibilities:

  • Duties: Responsible for phone support help desk resolution of system and procedural problems with the Confidential County police and fire department motor vehicle mobile electronic computer systems.
  • Update network servers New system/process functionality implementation
  • Analyze requirements specifications and identify specific test points within the software
  • Reset (business partners) user passwords and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
  • Analyze information, identify technical and process conflicts, and work with appropriate staff to resolve issues.
  • Schedule and conduct reviews of technical materials, collect and consolidate feedback, and drive the requirement developments to sign-off by appropriate parties

Confidential, Richmond, Virginia

Network Computer Operator

Responsibilities:

  • Responsible running batch jobs for mainframe systems
  • Telephones help desk support to (business partners) users needing resolution of system and procedural problems with the Confidential overall electronic computer systems.
  • Update network servers New system/process functionality implementation
  • Analyze requirements specifications and identify specific test points within the software.

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