Production Support Analyst Resume

SUMMARY

Dedicated, assertive and high performing Production Support Analyst credited with combining strong analytical and problem solving skills to deliver substantial customer satisfaction in fast paced financial industry.
Dynamic record of top performance in a service - based industry; proven track record of performance
30+ years of strong work ethic and excellent analytical, organizational, strategic and critical thinking skills as well as proven ability to work in dynamic, flexible, matrix environment

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Production Support Analyst

Confidential

Responsibilities:

Partnered with Command Center and all Support teams to investigate and troubleshoot production and software outages on IBM Mainframe LPARS.
Provided Timely and efficient problem solving skills during major crisis situations.
Reviewed all production outages in conjunction with Application Support in order to initiate permanent problem solutions.
Communicated directly with outside customers to track late or incomplete money transmissions.
Monitored all inbound/outbound file transmissions via FTP/NDM.
Applied JCL modifications to failed batch/online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer. Also implement JCL/PROC changes into production upon user request
Overrode space allocation to datasets if they failed with either an SB37, SD37, SE37 or S837
Submitted ADHOC user requests via OPC/CA7 SCHEDULER
Handled inbound calls pertaining to transmission issues, including data issues within files and late or missing files.
Coordinated cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met.
Provided updates and status reports to team and management on a daily issues encountered
Opened/Updated INFOMAN incident tickets generated for any batch/software issues
Escalated and DB2/CICS issues that cannot be resolved Production Support to the DBA/CICS group.