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Service Desk Analyst Resume

Dublin, OhiO

SUMMARY:

I am looking for a long - term position that I can continue to grow using my knowledge and skill sets. I am creative, resourceful and flexible, able to adapt to change, priorities and maintain a positive attitude and strong work ethic. I am organized, detailed and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.

SKILLS & ABILITIES:

Vendor Management, Acquisition Management, Policy Management, Compliance Management, Microsoft Office 2007, 2010 & 365, SNOW License Manager, Snagit, Winzip, Fineprint, Adobe Acrobat, SMS/SCCM reports, Skype Business, SAP, 7-Zip, BMC Remedy Service System, Lotus Notes, Microsoft Sharepoint. Microsoft Volumn License Site, Adobe Licensing site, Adobe Creative Cloud for Teams site. Service Now

EXPERIENCE:

Confidential, Dublin, Ohio

SERVICE DESK ANALYST

Responsibilities:

  • Deployment, maintenance, utilization, and disposal of software applications.
  • Work with the and Deployment Team for software s and deployments.
  • Update packaging and deployment SharePoint site. Provide license key and installs to team.
  • Manage software maintenance agreements/contracts.
  • Manage and track all stand-alone desktop license keys/serial numbers.
  • Create, edit, delete, maintain software licensing within the SNOW License Manager Repository-Tool.
  • Reserve and assign license(s) from vendor portals
  • Adobe CLP, VIP agreements and Adobe Creative Cloud for Teams. Microsoft Volume License Site. Microsoft Office 365 License portal.
  • Software cost savings by working with vendors on discounts, bulk purchases and software renewals. Removal of un-used software from pc’s.
  • Review, negotiation and procure of software needs (Renewal and New Purchase)
  • Manual Audits and review of existing license compliance.
  • Respond to external software audits
  • Company Divestitures and Acquisitions
  • Place, facilitate, and monitor all software requests and orders within BMC Remedy Service Request Management & Service Now
  • Create image configuration files for break-fix, new or replaced pc’s.
  • Source, create purchase orders for all desktop stand-alone software license(s) within SAP system and online vendor portals.
  • Back-up resource for hardware procurement
  • Prepare break down cost on software for company bill backs.
  • Run SCCM reports for installed software on a pc.
  • Software liaison to the Service Desk for license keys issues
  • Goods Receipts generated in SAP System

SERVICE DESK ANALYST

Confidential, Dublin, Ohio

Responsibilities:

  • Provided first and second level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfillment processes

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