SERVICE DESK ANALYST Resume Dublin, Ohio - Hire IT People

SUMMARY:

I am looking for a long - term position that I can continue to grow using my knowledge and skill sets. I am creative, resourceful and flexible, able to adapt to change, priorities and maintain a positive attitude and strong work ethic. I am organized, detailed and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks.

SKILLS & ABILITIES:

Vendor Management, Acquisition Management, Policy Management, Compliance Management, Microsoft Office 2007, 2010 & 365, SNOW License Manager, Snagit, Winzip, Fineprint, Adobe Acrobat, SMS/SCCM reports, Skype Business, SAP, 7-Zip, BMC Remedy Service System, Lotus Notes, Microsoft Sharepoint. Microsoft Volumn License Site, Adobe Licensing site, Adobe Creative Cloud for Teams site. Service Now

EXPERIENCE:

Confidential, Dublin, Ohio

SERVICE DESK ANALYST

Responsibilities:

Deployment, maintenance, utilization, and disposal of software applications.
Work with the and Deployment Team for software s and deployments.
Update packaging and deployment SharePoint site. Provide license key and installs to team.
Manage software maintenance agreements/contracts.
Manage and track all stand-alone desktop license keys/serial numbers.
Create, edit, delete, maintain software licensing within the SNOW License Manager Repository-Tool.
Reserve and assign license(s) from vendor portals
Adobe CLP, VIP agreements and Adobe Creative Cloud for Teams. Microsoft Volume License Site. Microsoft Office 365 License portal.
Software cost savings by working with vendors on discounts, bulk purchases and software renewals. Removal of un-used software from pc’s.
Review, negotiation and procure of software needs (Renewal and New Purchase)
Manual Audits and review of existing license compliance.
Respond to external software audits
Company Divestitures and Acquisitions
Place, facilitate, and monitor all software requests and orders within BMC Remedy Service Request Management & Service Now
Create image configuration files for break-fix, new or replaced pc’s.
Source, create purchase orders for all desktop stand-alone software license(s) within SAP system and online vendor portals.
Back-up resource for hardware procurement
Prepare break down cost on software for company bill backs.
Run SCCM reports for installed software on a pc.
Software liaison to the Service Desk for license keys issues
Goods Receipts generated in SAP System

SERVICE DESK ANALYST

Confidential, Dublin, Ohio

Responsibilities:

Provided first and second level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfillment processes

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Service Desk Analyst Resume

Dublin, OhiO

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