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Deskside Support Specialist Resume

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TECHNICAL SKILLS

Operating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, Outlook, PowerPoint, Word); Norton Ghost

Hardware: HP and Dell desktops & laptops; HP printers; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables, trouble - shooting connections, activating ports)

Other: Clerical skills; data entry; customer service support (both on the phone and in-person); leadership experience

PROFESSIONAL EXPERIENCE

Confidential

Deskside Support Specialist

Responsibilities:

  • Image, configure, and provide support for firm laptops and desktops
  • Install, configure, and support MobileIron Messaging application for iOS and Android devices
  • Configure and trouble-shoot Blackberry devices
  • Provide A/V support by connecting and trouble-shooting inter-office and client-attorney Audio and Videoconferences
  • Work with firm’s support ticketing system (Assyst) to provide timely and professional support to 1000+ users
  • Troubleshoot issues with firm’s remote access solution (Juniper Networks)
  • Assist with telecommunications

Confidential

Cashier

Responsibilities:

  • Provide customer telephone with inquiries regarding services and products
  • Serve as a Clerical Assistant, including: copying, faxing, shredding, ordering supplies, filing, mailroom sorting
  • Fluent with the Point-Of-Sale system

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