SUMMARY:
- Ability to troubleshoot PC issues, software and hardware.
- Knowledge of Microsoft Windows XP, 7, 8 and Linux Ubuntu OS.
- Ability to subnet IP Addresses.
- Working Knowledge of Citrix Applications.
- Ability to configure Cisco Switches and Routers.
- Experience with Remedy Ticketing System.
- Knowledge of DHCP/DNS and ability to configure on hosts.
- Manage Active Directory Domain Services in Windows Server 2008.
- Ability to Add Permissions to users in Active Directory.
- Ability to Add Users and Computers in Windows Server 2003, 2008.
- Working Knowledge of VPN Technologies.
- Knowledge of Software and Hardware RAID technologies
- Knowledge and Understanding of the OSI model.
- Outstanding Customer Service skills.
WORK EXPERIENCE:
Confidential, Frisco, TX
EIT Help Desk
Responsibilities:
- Research, troubleshoot, and resolve technical support issues.
- If an issue cannot be resolved then route tickets to appropriate destinations for escalation.
Confidential, Dallas, TX
FSC AGENT
Responsibilities:
- Technical Support for Confidential customers.
Confidential, Dallas, TX
PC Tech
Responsibilities:
- Replace old PCs with new ones, update systems and add printers to machines for Confidential .
Confidential, Dallas, TX
CSR
Responsibilities:
- Provide over the phone support to customers in need of assistance with paying a bill.
Confidential, Dallas, TX
Census Taker
Responsibilities:
- Gather census information from residents in my surrounding are who had not previously filled out and returned forms.
- Keep an organized list of all who had not been home and turn in at the end of the day.
Confidential, Carrolton, TX
CRC Agent
Responsibilities:
- Take inbound/outbound calls to collect payments from customers with delinquent accounts.
- Assist new members to the company with getting familiar with the guidelines and processes of collecting a payment, maintaining sufficient wrap times, and meeting a goal.
Confidential, Dallas, TX
Lot Attendant
Responsibilities:
- Maintain clean and clear lot.
- Make sure everyone is helping customers.
- Assist with all other departments in the store.
