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Eit Help Desk Resume

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Frisco, TX

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SUMMARY:

  • Ability to troubleshoot PC issues, software and hardware.
  • Knowledge of Microsoft Windows XP, 7, 8 and Linux Ubuntu OS.
  • Ability to subnet IP Addresses.
  • Working Knowledge of Citrix Applications.
  • Ability to configure Cisco Switches and Routers.
  • Experience with Remedy Ticketing System.
  • Knowledge of DHCP/DNS and ability to configure on hosts.
  • Manage Active Directory Domain Services in Windows Server 2008.
  • Ability to Add Permissions to users in Active Directory.
  • Ability to Add Users and Computers in Windows Server 2003, 2008.
  • Working Knowledge of VPN Technologies.
  • Knowledge of Software and Hardware RAID technologies
  • Knowledge and Understanding of the OSI model.
  • Outstanding Customer Service skills.

WORK EXPERIENCE:

Confidential, Frisco, TX

EIT Help Desk

Responsibilities:

  • Research, troubleshoot, and resolve technical support issues.
  • If an issue cannot be resolved then route tickets to appropriate destinations for escalation.

Confidential, Dallas, TX

FSC AGENT

Responsibilities:

  • Technical Support for Confidential customers.

Confidential, Dallas, TX

PC Tech

Responsibilities:

  • Replace old PCs with new ones, update systems and add printers to machines for Confidential .

Confidential, Dallas, TX

CSR

Responsibilities:

  • Provide over the phone support to customers in need of assistance with paying a bill.

Confidential, Dallas, TX

Census Taker

Responsibilities:

  • Gather census information from residents in my surrounding are who had not previously filled out and returned forms.
  • Keep an organized list of all who had not been home and turn in at the end of the day.

Confidential, Carrolton, TX

CRC Agent

Responsibilities:

  • Take inbound/outbound calls to collect payments from customers with delinquent accounts.
  • Assist new members to the company with getting familiar with the guidelines and processes of collecting a payment, maintaining sufficient wrap times, and meeting a goal.

Confidential, Dallas, TX

Lot Attendant

Responsibilities:

  • Maintain clean and clear lot.
  • Make sure everyone is helping customers.
  • Assist with all other departments in the store.

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