I.T. Consultant Resume Bethesda, MD - Hire IT People

SUMMARY:

I am writing in response to your employment opportunity.
After reading your job description, I am confident that my exceptional customer service skills and passion for technology is a perfect match for this position.
Within my 7 years of information technology employment I’ve handled tier I - II priority issues, including but not limited to system crashes, slow-downs, data recoveries and hardware or software rollouts.
With responsibility for the timely documentation, resolution and closure of trouble tickets, e-mails, and phone calls.
I would bring to your company a broad range of skills
Skilled desktop support technician with 7 years of experience providing personal and server support for small to large sized businesses.
Proven to be successful working in low or high volume environments. Diagnosing, troubleshooting and resolving client issues with software, hardware, installations and product roll outs.
Equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.
Excellent problem-solving skills and patience dealing effectively with both the technical and non-technical end users.
Recognized for troubleshooting skills used to rapidly and effectively resolve various technical issues.
Quick to learn and master current and future technology.

TECHNICAL SKILLS:

Servicing: Building, Repairing, Programming, Updating

Systems: Windows 7/9X/NT/2000/XP/2K3, DOS, Mac OS, Unix, Windows Server

Networking: LAN, WAN, TCP/IP, VPN, Remote Connectivity

Hardware: PCs, Laptops, Printers, Modems, Switches, Routers, Telephony Systems

Software: Windows XP-7, Mac OS 10, MS Office\Outlook, Open Office, iWorks, Virus\Malware, Internet Explorer, Firefox, Chrome, Safari, Opera, VMware, cloud services, Remedy and Track-it ticket systems

IT EXPERIENCE:

Confidential, Bethesda, MD

I.T. Consultant

Responsibilities:

Manage and respond to fifty or more trouble tickets (own ticket system) a day to resolve Confidential user s desktop and Mac computer questions and resolve technical issues (Software/Network/Hardware).
Deploy and install Dell PC s and Laptops as part of refresh upgrades from Windows XP to Windows 7 OS at Confidential campus - wide.

Confidential, Beltsville, MD

Computer Support Technician

Responsibilities:

Central contact point for technical troubleshooting within enterprise environment(s), including but not limited to system crashes, slow - downs, data recoveries and hardware or software rollouts
Engaged and tracked Priority I-II issues, with responsibility for the timely documentation, resolution and closure of trouble tickets, e-mails, and phone calls unless an escalation is appropriate.
Microsoft Office\ Outlook, Mac OS, Virus\Malware, VMware, cloud services, Track-it ticket systems

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I.t. Consultant Resume

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