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Communications Specialist Senior Resume

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Renton, WA

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SUMMARY:

  • Over 15 years telecommunications experience with specialization in Avaya/Lucent telephone systems
  • Excellent customer service, communication and interpersonal skills
  • Experience with telephony in a healthcare environment
  • Organized with the ability to prioritize service requests and quickly resolve issues
  • Strong computer skills and proficient in Microsoft Office
  • Experience performing complex move/add/change and maintenance work

EXPERIENCE WITH THE FOLLOWING PRODUCTS:

  • Avaya/Lucent/AT&T/Nortel
  • Communication Manager, S8xxx, MGs, PN(MCC, SI, CSI, CSS, IP - Con),ESS/LSP
  • IP, Digital, Wireless & SIP endpoints (46xx,96xx,94xx,24xx,64xx,One-X)
  • Modular Messaging, SES, System Manager, Session Manager
  • IPOffice, Legend/Magix, Partner, Intuity, CMS & CMS Supervisor
  • Nortel/ Confidential CS1000, CS2100, Call Pilot
  • Cisco
  • CUCM, 7925G wireless sets, 2900 GW
  • Brocade
  • MLX/FCX/VDX
  • Network
  • VLANs, DHCP, TCP/UDP, 802.11b/g/n, FTP, AES VoIP Encryption, SMTP, PoE
  • SpectraLink/Polycom
  • SVP/AVP, OAI, 3645 wireless phones, Video & Audio Conferencing
  • Paging
  • Bogen (PCM, AMPs) Harris Dracon, PagePac/Pal, CallStacker
  • Wiring/Fiber Infrastructure
  • 110/66 block terminals, Patch Panel & Cable Management, MDF/IDF, IROB, NIU/LIU, Multi-Mode, Single-Mode
  • RightFax
  • Opentext 2900 fax gateway, Fax Util
  • PSTN
  • T1/PRI, OC3, DID, POTS, Analog/Ground Start, Paradyne CSU/DSU
  • Miscellaneous
  • Amcom e911, Amtelco Infinity, Microcall, Emergin/NurseCall Integration, Aruba, Avaya/Nortel Device Manager, Fluke & Wireshark testing, PRTG Monitor, Prognosis VoIP Monitor, MS Lync

PROFESSIONAL EXPERIENCE:

Confidential, Renton, WA

Communications Specialist Senior

Responsibilities:

  • Troubleshoots all Confidential and Cisco voice hardware and software problems, taking appropriate corrective action and ensuring prompt resolution
  • Performs Moves/Adds/Changes on an individual as well as a department level
  • Lead telecommunication resource for new locations - working with leadership for best call flow, insuring the proper equipment is ordered and programming all stations & routing
  • Keeps team informed daily of work status; Promptly notifies team of problems, unexpected tasks, alarms and missed targets
  • Maintains detailed documentation to include the architectural layout, inter-machine process flow, numbering plans, switch vectoring, database schemes and other material related to the telecommunications infrastructure
  • Participates in Corporate Change Control process with planning and house wide notification
  • Installation of skill-groups, hunt groups, Agent-IDs, VDNs, Vectors
  • Keeps Confidential and Cisco voice equipment updated with the latest manufacturer’s firmware/software
  • Responsible for training new team members and creating knowledge based documents for IT staff
  • Provides telecom support for multiple large projects and performs PM duties for small projects
  • Available for SLA response for critical outages affecting patient care during on-call duty rotation
  • Monitors the performance of Confidential and Cisco voice network systems and participates in event response, incident resolution, problem management, root cause analysis, single point of failure analysis, performance management, and capacity management processes

Confidential

Senior Customer Systems Engineer

Responsibilities:

  • Provided onsite service and technical s upport by working directly with Confidential customers and vendors to isolate and resolve hardware and software issues
  • Responsible for handling company equipment and completing proper documentation
  • Installed and maintained business communications equipment and their associated peripherals
  • Troubleshooting and repairing minor end user issues and major outages
  • Performed moves/adds/changes and preventative maintenance on complex telephony equipment including but not limited to Confidential PBX’s, Voicemails, Gateways, Servers and Paging Equipment

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