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Computer Imager Resume

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Camp Hill, PA

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PROFESSIONAL PROFILE:

  • Extensive background in Customer Service Customer Retention
  • Experienced Help Desk Professional
  • Experienced State and Private Security Officer
  • Proven ability to meet client Technical needs and requirements
  • Persuasive with ability to communicate effectively as in trouble shooting and problem solving
  • Strong background and experience in Web Hosting
  • Solid experience in the use of Active Directory
  • Ability to maximize resources to achieve customer satisfaction

TECHNICAL SKILLS:

Computer skills include: Windows - UNIX/LINUX-VoIP-Oracle-Remedy-Active Directory-TCP/IP & Networking HTML-Front Page-Dream Weaver

PROFESSIONAL EXPERIENCE:

COMPUTER IMAGER

Confidential, Camp Hill, PA

Responsibilities:

  • Un - boxing and boxing computers
  • Staging computers to be imaged for windows XP and 7
  • Monitoring staged computers for any issues like uninstalled software
  • Correcting any issues that may occur during the imaging process
  • Checking computers meet the QA standards provided before shipping

DATA ENTRY TECHNICIAN

Confidential, Harrisburg, PA

Responsibilities:

  • Entered medical prescriptions for Doctors and patients via VAX
  • Updated patients information on prescription via Compass
  • Added doctor information to the data base via VAX
  • Updated doctor information to the data base via VAX

HELP DESK ANALYST

Confidential, Mechanicsburg, PA

Responsibilities:

  • Received incoming and made outbound calls and self service tickets from the Service Now ticketing system
  • Assisted users with connection, email, browsing and access issues to Local & VPN Networks
  • Account setup for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. using Active Directory and Web - Ex
  • Remote Trouble shooting for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. VIA SCCM or Web Ex
  • Answered technical questions for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc.
  • Push Software out to user-s computers upon request VIA SCCM or Web Ex
  • Assisted with Windows 7 upgrade and migration on all internal systems
  • Email address and distribution list creation and editing using Active Directory

CUSTOMER SERVICE SUPPORT SPECIALIST

Confidential, Harrisburg, PA

Responsibilities:

  • Assisted customers with cell phone connections issues and general cell phone issues
  • Assisted customers with connection, email, browsing and cell phone app issues
  • Answered technical questions for customers and fellow team members
  • Accepted payments and answered billing questions for customers and fellow team members

ADVANCE PRODUCT GROUP SUPPORT PROFESSIONAL

Confidential, CABLE York, PA

Responsibilities:

  • Assisted customers with phone connections issues and general phone issues
  • Assisted customers with connections, email and browsing issues
  • Answered technical questions for customers
  • Answered technical questions for fellow team members as a Team Lead
  • Monitored called for fellow team members as a Team Lead for quality assurance
  • Took Supervisor escalations from fellow team members

WEB HOSTING TECHNICIAN

Confidential, Harrisburg, PA

Responsibilities:

  • Assisted customers with FTP, Web Publishing issues
  • Assisted customers with debugging Perl, Java and Flash scripts
  • Assisted Customers with trouble shooting issues with Front Page
  • Assisted customers with connections, email and browsing issues
  • Answered technical questions for customers

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