Desktop Support Technician Resume

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential

Responsibilities:

Server and Security Administration (Setting up usernames, user groups and passwords)
Printer set up (server - side and printer groups)
Installation of Desktop software
Terminal emulation (experience hooking up to the mainframe through terminal emulation package)
Active Directory and Netware experience
Work with multiple vendors to configure hardware and client application
Provided physical distribution of hardware throughout hospital facility
Provided management of all infrastructure implementation tasks considered
Resource management

PC Refresh Team Lead/Project Admin

Confidential

Responsibilities:

Provide status reports to Project Manager.
Supervise 5 Technicians of the upgrade and migration of user data for over 1000 Desktops and laptops system to new HP units and Windows 7 OS.
Manage the inventory of laptops and desktop coming in and out.
Maintained and accurate account of Confidential ’s User Database.
Configure and image desktop and laptop computers.
Coordinate with HP vendor for the repair of Desktop/Laptop equipment.

Desktop Support Technician

Confidential

Responsibilities:

Assist in the migration of desktop support and knowledge transfer from current seat management vendor.
Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by support staff.
Provide desktop support to staff via remote desktop utilities (LANDESK) and in person for Microsoft operating systems in a mixed Netware and Microsoft environment.
Provide support for local/networked printers.
Provide support for productivity software (MS Office, Adobe, etc.)
Provide support for e-mail (MS Exchange).
Provide support for Active Directory users.
Provide support for PDA’s and Blackberry’s users.
Create and deploy images, patches and software updates.
Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications.
Transfer knowledge and transition desktop support activities to state support staff.
Provide status reports to IT Manager.
Conduct projects as assigned by management.
Test and deploy Windows 7 and Linux operating system platforms.

Desktop Support Technician

Confidential

Responsibilities:

Responsible for imaging over 800 laptop and desktops, and providing 2nd level computer support, including hardware and software assistance on issues escalated from the Help Desk.
Provided hardware and software related support for internal and external clients.
Responsible for the installation and trouble shooting of Windows XP systems, proprietary software and VPN, wireless configuration.
Utilized Clarify for ticket tracking and problem evaluations.
Assigned company wide rollouts and upgrades. Schedules time with user to collect old equipment, re-configure and replace with new equipment.