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Desktop Support Technician Resume

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential

Responsibilities:

  • Server and Security Administration (Setting up usernames, user groups and passwords)
  • Printer set up (server - side and printer groups)
  • Installation of Desktop software
  • Terminal emulation (experience hooking up to the mainframe through terminal emulation package)
  • Active Directory and Netware experience
  • Work with multiple vendors to configure hardware and client application
  • Provided physical distribution of hardware throughout hospital facility
  • Provided management of all infrastructure implementation tasks considered
  • Resource management

PC Refresh Team Lead/Project Admin

Confidential

Responsibilities:

  • Provide status reports to Project Manager.
  • Supervise 5 Technicians of the upgrade and migration of user data for over 1000 Desktops and laptops system to new HP units and Windows 7 OS.
  • Manage the inventory of laptops and desktop coming in and out.
  • Maintained and accurate account of Confidential ’s User Database.
  • Configure and image desktop and laptop computers.
  • Coordinate with HP vendor for the repair of Desktop/Laptop equipment.

Desktop Support Technician

Confidential

Responsibilities:

  • Assist in the migration of desktop support and knowledge transfer from current seat management vendor.
  • Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by support staff.
  • Provide desktop support to staff via remote desktop utilities (LANDESK) and in person for Microsoft operating systems in a mixed Netware and Microsoft environment.
  • Provide support for local/networked printers.
  • Provide support for productivity software (MS Office, Adobe, etc.)
  • Provide support for e-mail (MS Exchange).
  • Provide support for Active Directory users.
  • Provide support for PDA’s and Blackberry’s users.
  • Create and deploy images, patches and software updates.
  • Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications.
  • Transfer knowledge and transition desktop support activities to state support staff.
  • Provide status reports to IT Manager.
  • Conduct projects as assigned by management.
  • Test and deploy Windows 7 and Linux operating system platforms.

Desktop Support Technician

Confidential

Responsibilities:

  • Responsible for imaging over 800 laptop and desktops, and providing 2nd level computer support, including hardware and software assistance on issues escalated from the Help Desk.
  • Provided hardware and software related support for internal and external clients.
  • Responsible for the installation and trouble shooting of Windows XP systems, proprietary software and VPN, wireless configuration.
  • Utilized Clarify for ticket tracking and problem evaluations.
  • Assigned company wide rollouts and upgrades. Schedules time with user to collect old equipment, re-configure and replace with new equipment.

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