PROFESSIONAL EXPERIENCE
Desktop Support Technician
Confidential
Responsibilities:
- Server and Security Administration (Setting up usernames, user groups and passwords)
- Printer set up (server - side and printer groups)
- Installation of Desktop software
- Terminal emulation (experience hooking up to the mainframe through terminal emulation package)
- Active Directory and Netware experience
- Work with multiple vendors to configure hardware and client application
- Provided physical distribution of hardware throughout hospital facility
- Provided management of all infrastructure implementation tasks considered
- Resource management
PC Refresh Team Lead/Project Admin
Confidential
Responsibilities:
- Provide status reports to Project Manager.
- Supervise 5 Technicians of the upgrade and migration of user data for over 1000 Desktops and laptops system to new HP units and Windows 7 OS.
- Manage the inventory of laptops and desktop coming in and out.
- Maintained and accurate account of Confidential ’s User Database.
- Configure and image desktop and laptop computers.
- Coordinate with HP vendor for the repair of Desktop/Laptop equipment.
Desktop Support Technician
Confidential
Responsibilities:
- Assist in the migration of desktop support and knowledge transfer from current seat management vendor.
- Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by support staff.
- Provide desktop support to staff via remote desktop utilities (LANDESK) and in person for Microsoft operating systems in a mixed Netware and Microsoft environment.
- Provide support for local/networked printers.
- Provide support for productivity software (MS Office, Adobe, etc.)
- Provide support for e-mail (MS Exchange).
- Provide support for Active Directory users.
- Provide support for PDA’s and Blackberry’s users.
- Create and deploy images, patches and software updates.
- Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications.
- Transfer knowledge and transition desktop support activities to state support staff.
- Provide status reports to IT Manager.
- Conduct projects as assigned by management.
- Test and deploy Windows 7 and Linux operating system platforms.
Desktop Support Technician
Confidential
Responsibilities:
- Responsible for imaging over 800 laptop and desktops, and providing 2nd level computer support, including hardware and software assistance on issues escalated from the Help Desk.
- Provided hardware and software related support for internal and external clients.
- Responsible for the installation and trouble shooting of Windows XP systems, proprietary software and VPN, wireless configuration.
- Utilized Clarify for ticket tracking and problem evaluations.
- Assigned company wide rollouts and upgrades. Schedules time with user to collect old equipment, re-configure and replace with new equipment.
