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Team Leader (it Support) Resume

SUMMARY:

  • An adept professional with more than 6 years of experience in the field of IT support, Networking
  • I have been an active and a responsible team player whenever given an opportunity.
  • Strong communication skills with proven capacity to meet deadlines and work under pressure circumstances.
  • Out - of-box thinker, effective communicator & Team player (global platform) with strong analytical, problem solving & organizational abilities.
  • Strong background in information technology, usability, and innovative ideas.
  • Ability to work with highly technical teams and handle multiple tasks in a fast-paced environment
  • Excellent presentation, interpersonal and analytical skills including the ability to communicate with complex personalities clearly and persuasively across different audiences and varying levels of the organization.

CORE COMPETENCY:

  • Tcp/IP, NetBEUI, IPSec
  • HTTP, FTP, DNS, DHCP, SMTP, POP3, IMAP, NFS, SMB (Samba)Xen Virtualization
  • Internet, Lan Ethernet
  • Printers, Modems, Scanners, Switches, Hubs
  • Linux/Ubuntu/Centos
  • Security(Iptables/firewall)
  • Sendmail
  • Shell scripting
  • VMware Workstation.
  • MS Word
  • MS Excel
  • Power Point
  • Lotus Notes
  • Microsoft Outlook

WORK EXPERIENCE:

Confidential

Team Leader (IT Support)

Responsibilities:

  • Provided remote support to Regional office and country offices.
  • Provided Linux file server support .
  • Installation of Linux Server.
  • Provided Apache web server support.
  • Troubleshooting for computer Hardware and Software problems, Local and Network printers.
  • Responsible of scheduling and controlling the VC connections
  • Troubleshooting for local intranet applications including e-services and local portals.
  • Provided L2 Desktop support for more than 600 users at Confidential -SEARO office.
  • Managed Unicenter call logging system and update user’s accordingly.
  • Provided Blackberry and Alcatel (EPBAX) support.
  • LAN/Wireless troubleshooting.
  • Responsible for organising Tele Conference and Video conference.
  • Assisted in procurement of IT equipments as and when needed and also maintained inventory for the same.
  • Timely and efficient troubleshooting at the regional office support provided to all the end user’s.
  • Updated the entire equipment inventory available.
  • Various reports updated and made available in Unicenter.
  • Corrective solution implemented for remote users as needed.

Confidential

IT Assistant

Responsibilities:

  • Provided Technical support to Desktop and Laptop users (more than 70 user’s).
  • Linux users/creation/deletion.
  • Provided support related to Ms-office Troubleshooting, Antivirus installation and upgradation.
  • Provided Desktop Level Support on Domino R7 and Lotus Notes Clients R6/7.
  • I was in charge for the installation of WI-FI Access points.
  • Managed EPABX software’s.
  • Maintenance of spares inventory level.
  • Provided feedback to Team Leader and brought the critical issues to Team Leader knowledge.
  • Troubleshooting of LAN Switches and LAN points.
  • Worked in Pure WINXP, WIN2000 Environment.
  • Provided support in Procurement of IT Peripherals.
  • Maintained inventory of procured IT equipments.
  • Managed Windows2003 Server Knowledge of SMTP, DHCP, LDAP, DNS, IIS.

Confidential

IT Support Assistant

Responsibilities:

  • Implemented LAN systems design & development, integration, and support assignments.
  • Provided technical support & solutions recommendations to clients.
  • Coordinated site maintenance of all the PC’s (around 100) with their software’s
  • Provided technical direction and advice to staff whenever required.
  • Managed Epabx Software.
  • Updated all Desktop’s with latest Security patches and antivirus updates.
  • Responsible for procurement of IT equipments and payment of vendors as per the rules and regulations of the organization.
  • Maintained the inventory and taking necessary actions for the disposal of absolute equipments and other parts.

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