SUMMARY:

• An adept professional with more than 6 years of experience in the field of IT support, Networking
• I have been an active and a responsible team player whenever given an opportunity.
• Strong communication skills with proven capacity to meet deadlines and work under pressure circumstances.
• Out - of-box thinker, effective communicator & Team player (global platform) with strong analytical, problem solving & organizational abilities.
• Strong background in information technology, usability, and innovative ideas.
• Ability to work with highly technical teams and handle multiple tasks in a fast-paced environment
• Excellent presentation, interpersonal and analytical skills including the ability to communicate with complex personalities clearly and persuasively across different audiences and varying levels of the organization.

CORE COMPETENCY:

• Tcp/IP, NetBEUI, IPSec
• HTTP, FTP, DNS, DHCP, SMTP, POP3, IMAP, NFS, SMB (Samba)Xen Virtualization
• Internet, Lan Ethernet

• Printers, Modems, Scanners, Switches, Hubs
• Linux/Ubuntu/Centos
• Security(Iptables/firewall)
• Sendmail
• Shell scripting

• VMware Workstation.
• MS Word
• MS Excel
• Power Point
• Lotus Notes
• Microsoft Outlook

WORK EXPERIENCE:

Confidential

Team Leader (IT Support)

Responsibilities:

• Provided remote support to Regional office and country offices.
• Provided Linux file server support .
• Installation of Linux Server.
• Provided Apache web server support.
• Troubleshooting for computer Hardware and Software problems, Local and Network printers.
• Responsible of scheduling and controlling the VC connections
• Troubleshooting for local intranet applications including e-services and local portals.
• Provided L2 Desktop support for more than 600 users at Confidential -SEARO office.
• Managed Unicenter call logging system and update user’s accordingly.
• Provided Blackberry and Alcatel (EPBAX) support.
• LAN/Wireless troubleshooting.
• Responsible for organising Tele Conference and Video conference.
• Assisted in procurement of IT equipments as and when needed and also maintained inventory for the same.
• Timely and efficient troubleshooting at the regional office support provided to all the end user’s.
• Updated the entire equipment inventory available.
• Various reports updated and made available in Unicenter.
• Corrective solution implemented for remote users as needed.

Confidential

IT Assistant

Responsibilities:

• Provided Technical support to Desktop and Laptop users (more than 70 user’s).
• Linux users/creation/deletion.
• Provided support related to Ms-office Troubleshooting, Antivirus installation and upgradation.
• Provided Desktop Level Support on Domino R7 and Lotus Notes Clients R6/7.
• I was in charge for the installation of WI-FI Access points.
• Managed EPABX software’s.
• Maintenance of spares inventory level.
• Provided feedback to Team Leader and brought the critical issues to Team Leader knowledge.
• Troubleshooting of LAN Switches and LAN points.
• Worked in Pure WINXP, WIN2000 Environment.
• Provided support in Procurement of IT Peripherals.
• Maintained inventory of procured IT equipments.
• Managed Windows2003 Server Knowledge of SMTP, DHCP, LDAP, DNS, IIS.

Confidential

IT Support Assistant

Responsibilities:

• Implemented LAN systems design & development, integration, and support assignments.
• Provided technical support & solutions recommendations to clients.
• Coordinated site maintenance of all the PC’s (around 100) with their software’s
• Provided technical direction and advice to staff whenever required.
• Managed Epabx Software.
• Updated all Desktop’s with latest Security patches and antivirus updates.
• Responsible for procurement of IT equipments and payment of vendors as per the rules and regulations of the organization.
• Maintained the inventory and taking necessary actions for the disposal of absolute equipments and other parts.