Team Leader (IT Support) Resume

SUMMARY:

An adept professional with more than 6 years of experience in the field of IT support, Networking
I have been an active and a responsible team player whenever given an opportunity.
Strong communication skills with proven capacity to meet deadlines and work under pressure circumstances.
Out - of-box thinker, effective communicator & Team player (global platform) with strong analytical, problem solving & organizational abilities.
Strong background in information technology, usability, and innovative ideas.
Ability to work with highly technical teams and handle multiple tasks in a fast-paced environment
Excellent presentation, interpersonal and analytical skills including the ability to communicate with complex personalities clearly and persuasively across different audiences and varying levels of the organization.

CORE COMPETENCY:

WORK EXPERIENCE:

Confidential

Team Leader (IT Support)

Responsibilities:

Provided remote support to Regional office and country offices.
Provided Linux file server support .
Installation of Linux Server.
Provided Apache web server support.
Troubleshooting for computer Hardware and Software problems, Local and Network printers.
Responsible of scheduling and controlling the VC connections
Troubleshooting for local intranet applications including e-services and local portals.
Provided L2 Desktop support for more than 600 users at Confidential -SEARO office.
Managed Unicenter call logging system and update user’s accordingly.
Provided Blackberry and Alcatel (EPBAX) support.
LAN/Wireless troubleshooting.
Responsible for organising Tele Conference and Video conference.
Assisted in procurement of IT equipments as and when needed and also maintained inventory for the same.
Timely and efficient troubleshooting at the regional office support provided to all the end user’s.
Updated the entire equipment inventory available.
Various reports updated and made available in Unicenter.
Corrective solution implemented for remote users as needed.

Confidential

IT Assistant

Responsibilities:

Provided Technical support to Desktop and Laptop users (more than 70 user’s).
Linux users/creation/deletion.
Provided support related to Ms-office Troubleshooting, Antivirus installation and upgradation.
Provided Desktop Level Support on Domino R7 and Lotus Notes Clients R6/7.
I was in charge for the installation of WI-FI Access points.
Managed EPABX software’s.
Maintenance of spares inventory level.
Provided feedback to Team Leader and brought the critical issues to Team Leader knowledge.
Troubleshooting of LAN Switches and LAN points.
Worked in Pure WINXP, WIN2000 Environment.
Provided support in Procurement of IT Peripherals.
Maintained inventory of procured IT equipments.
Managed Windows2003 Server Knowledge of SMTP, DHCP, LDAP, DNS, IIS.

Confidential

IT Support Assistant

Responsibilities:

Implemented LAN systems design & development, integration, and support assignments.
Provided technical support & solutions recommendations to clients.
Coordinated site maintenance of all the PC’s (around 100) with their software’s
Provided technical direction and advice to staff whenever required.
Managed Epabx Software.
Updated all Desktop’s with latest Security patches and antivirus updates.
Responsible for procurement of IT equipments and payment of vendors as per the rules and regulations of the organization.
Maintained the inventory and taking necessary actions for the disposal of absolute equipments and other parts.