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Computer And Network Technician Resume

Canton, MA

SUMMARY:

Seeking a desktop support position in the IT field where I can utilize my knowledge and skills to resolve technical support related matters and contribute to the success of the IT department and the company.

TECHNICAL SKILLS:

  • Windows XP/ Vista/ 7
  • Server 2003 & 2008
  • Active Directory
  • Group Policies
  • Microsoft Outlook
  • Virus
  • Malware
  • Imaging Software
  • MS Office Suite
  • Network Monitoring Tools
  • Network Printers
  • Dell Laptops & Desktops
  • HP Laptops & Desktops
  • TCP/ IP, DNS, DHCP
  • Network Drives
  • Routers & Switches

PROFESSIONAL EXPERIENCE:

Confidential, Canton, MA

Computer and Network Technician

Responsibilities:

  • Installed, upgraded, and ran diagnostics on operating systems. Troubleshot and repaired desktop and laptop hardware, including RAM, hard drives, power supplies, motherboard and peripheral devices.
  • Worked with business software, MS Office, Help Desk applications, and report generation.
  • Network infrastructure including the TCP/IP protocol suite, the OSI model, topologies, and network hardware.
  • Used and configured network monitoring tools and cabling.
  • Application of network security concepts including firewalls, DMZ, security policies, VPN concepts, encryption methods, internal and external threats, malware, spyware, and viruses.
  • Installed and configured MS Office Suites (Office 2003, 2007, 2010), Windows XP, Vista, Windows 7, and 2003/2008 Server.
  • Managed user and group accounts. Worked with group policies, file shares, and shadow copies.
  • Involved in ongoing system and network maintenance for Confidential and Confidential .
  • Built and supported customized desktops for the campus. Resolved email issues in Outlook, file share, network printer, and network connectivity issues.
  • Always maintained a professional demeanor and provided outstanding customer support while performing problem diagnosis and resolution on applications and hardware.

IT TECHNICIAN INTERN

Confidential

Responsibilities:

  • Installed, configured, maintained, and problem solved Windows XP/Windows 7 PC systems and Network \components within the campus network.
  • Assisted in the installation and implementation of network elements on a campus level.
  • Involved in ongoing system and network maintenance for Confidential and Chester’s Canton Campus.
  • Consistently provided superior, high quality results which led to increased responsibilities within my roles.

Chef Manager

Confidential, Southeastern, MA

Responsibilities:

  • Worked in a fast paced service environment, overseeing all aspects of the business.
  • Supervised and trained new staff on food safety, sanitation, and customer service.
  • Managed food costs, labor costs, inventory and ordering. Utilized Excel spreadsheets to document and track inventory, figure costs, expenses and profits.

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