OBJECTIVE:

To serve in a position where my history background and customer service experience can enhance operations.

SUMMARY:

• Strong computer proficiency in Microsoft Office programs.
• Excellent organizational and planning skills.
• Superb researcher with data entry skills.
• Quick and enthusiastic learner who adapts easily to new environments.
• Excellent oral and written communication skills.
• Ability to creatively and effectively manage complex issues.
• Enjoys interacting with the public.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Customer Service Representative

Responsibilities:

• Navigated multiple claim systems to gather the information needed to best assist the customers.
• Filtered and documented information provided by customers to ensure quick, clear, and concise claim delivery.
• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Confidential, Chesterfield, VA

Substitute Teacher

Responsibilities:

• Filled in for absent teachers in times of emergency and on short term assignments.
• Fostered a safe, positive and supportive learning environment.
• Implemented lesson plans, while ensuring the integrity of academic time and in a manner which motivated students to learn and participate.

Confidential, Colonial Heights, VA

Bookseller/Barista

Responsibilities:

• Addressed enquiries as well as identified and fulfilled customer needs.
• Created merchandising displays.
• Organized and oversaw a weekly Yu - Gi-Oh tournament that provided a fun and safe environment for youth to bond.