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Customer Service Representative Resume

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Richmond, VA

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OBJECTIVE:

To serve in a position where my history background and customer service experience can enhance operations.

SUMMARY:

  • Strong computer proficiency in Microsoft Office programs.
  • Excellent organizational and planning skills.
  • Superb researcher with data entry skills.
  • Quick and enthusiastic learner who adapts easily to new environments.
  • Excellent oral and written communication skills.
  • Ability to creatively and effectively manage complex issues.
  • Enjoys interacting with the public.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Customer Service Representative

Responsibilities:

  • Navigated multiple claim systems to gather the information needed to best assist the customers.
  • Filtered and documented information provided by customers to ensure quick, clear, and concise claim delivery.
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Confidential, Chesterfield, VA

Substitute Teacher

Responsibilities:

  • Filled in for absent teachers in times of emergency and on short term assignments.
  • Fostered a safe, positive and supportive learning environment.
  • Implemented lesson plans, while ensuring the integrity of academic time and in a manner which motivated students to learn and participate.

Confidential, Colonial Heights, VA

Bookseller/Barista

Responsibilities:

  • Addressed enquiries as well as identified and fulfilled customer needs.
  • Created merchandising displays.
  • Organized and oversaw a weekly Yu - Gi-Oh tournament that provided a fun and safe environment for youth to bond.

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