PROFILE:

With a strong focus of objectives to be achieved and experience allied to our industry, I am now seeking to use my skills and excellent organisational ability to further my career path. My energy, enthusiasm and self - motivation are three of my key attributes, which would lend themselves to any position of responsibility given the opportunity.

TECHNICAL SKILLS:

• BMC control workload automation administration
• Good administration knowledge of various Unix flavours
• Shell programming
• Working knowledge of Wintel systems
• Basic PC Support

CAREER SUMMARY:

Operational Support Lead

Confidential

Responsibilities:

• Control - m scheduler, designing, building and testing automated schedules through to live. Post live support, including remote
• Working with the solutions architects to assist in the design of the Information Management solution.
• Working with the developers to help to provide as robust a system as possible, whilst considering best practice and recovery when in production.
• Providing knowledge transfer and post live support.

Confidential

Systems Administration Assistant Team Leader

Responsibilities:

• ControlM scheduling
• ControlM job design, creation and administration
• Supervision of support teams across multiple locations
• Monitor the performance and development of team
• Analyse technical problems and provide solutions
• Member of the change advisory board (CAB)
• Liaising with the customer to ensure all SLA s are met
• Enterprise tools development and administration
• Operational development
• Creation, maintenance and running of various test systems
• Writing and updating of Unix shell scripts
• Writing, maintaining and updating procedures

Confidential

Responsibilities:

• Act as a liaison between programmers, both internal and third party, project managers and operations to ensure that the final solution meets the customer requirements.
• Consult and advise on the best practice for setting up automated batch schedules using primarily BMC control - m scheduling tool and also unix shell scripts.
• Consult and advise on the best practice for setting up automated advanced file transfer jobs using BMC control-m scheduling tool.
• Update and advice on best practise and procedures to define critical processing jobs and their impact on the business.
• Assist the customer services managers in defining both SLA s and OLA s.
• Provide system administration for BMC control-m scheduling software and BMC patrol express monitoring software
• Provide system administration for unix servers including linux, AIX and SCO.
• Work closely with the operations team to provide 24/7 operational support for all systems.
• Keep in touch with the U.K. control-m user group by attending regular user group meetings.
• Investigate upgrades of control-m by setting up test systems.