Operational Support Lead Resume

PROFILE:

With a strong focus of objectives to be achieved and experience allied to our industry, I am now seeking to use my skills and excellent organisational ability to further my career path. My energy, enthusiasm and self - motivation are three of my key attributes, which would lend themselves to any position of responsibility given the opportunity.

TECHNICAL SKILLS:

BMC control workload automation administration
Good administration knowledge of various Unix flavours
Shell programming
Working knowledge of Wintel systems
Basic PC Support

CAREER SUMMARY:

Operational Support Lead

Confidential

Responsibilities:

Control - m scheduler, designing, building and testing automated schedules through to live. Post live support, including remote
Working with the solutions architects to assist in the design of the Information Management solution.
Working with the developers to help to provide as robust a system as possible, whilst considering best practice and recovery when in production.
Providing knowledge transfer and post live support.

Confidential

Systems Administration Assistant Team Leader

Responsibilities:

ControlM scheduling
ControlM job design, creation and administration
Supervision of support teams across multiple locations
Monitor the performance and development of team
Analyse technical problems and provide solutions
Member of the change advisory board (CAB)
Liaising with the customer to ensure all SLA s are met
Enterprise tools development and administration
Operational development
Creation, maintenance and running of various test systems
Writing and updating of Unix shell scripts
Writing, maintaining and updating procedures

Confidential

Systems Administration Assistant

Responsibilities:

Act as a liaison between programmers, both internal and third party, project managers and operations to ensure that the final solution meets the customer requirements.
Consult and advise on the best practice for setting up automated batch schedules using primarily BMC control - m scheduling tool and also unix shell scripts.
Consult and advise on the best practice for setting up automated advanced file transfer jobs using BMC control-m scheduling tool.
Update and advice on best practise and procedures to define critical processing jobs and their impact on the business.
Assist the customer services managers in defining both SLA s and OLA s.
Provide system administration for BMC control-m scheduling software and BMC patrol express monitoring software
Provide system administration for unix servers including linux, AIX and SCO.
Work closely with the operations team to provide 24/7 operational support for all systems.
Keep in touch with the U.K. control-m user group by attending regular user group meetings.
Investigate upgrades of control-m by setting up test systems.

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