IT professional with over 25 years’ experience supporting, developing, installing and maintaining software applications. Strong analytical skills proficient with troubleshooting. Remote systems support using multiple applications Strong team player with excellent problem solving skills. Supported the Lawson Surgical Instrument Tracking system in a Trauma One Hospital. Supported both the Operating Room and Sterile Processing departments making sure everything ran smoothly and efficiently. Technical Support Representative skilled at resolving complex customer service issues in a timely manner .
- Exceptional telephone etiquette
- Patient and diligent
- Access database extraction
- Microsoft office
- Windows XP/Vista/7
- Proficient in AVG, Printers, PC Security systems
- Technical help desk experience
- Local remote systems support Landesk PcAnywhere
- Proficiency in TCP/IP protocols
- Information security
- Lawson MSCM / Pulse/ ESS Admin
- Share point Administrator
- Remedy held desk ticket system
- Crystal Reports
Confidential, HERSHEY PA
Clinical (Lawson) Analyst
- Clinical Application Support for a Lawson Surgical Tracking System.
- Developed Supported and maintained the software product .
- Trained and worked with the Doctors, Nurses Vendors and the Central Processing staff .
- Maintained the hardware specifications for the in house application..
- Systems Administrator for Data Warehouse Decision support Team.
- Maintained all the reports and documentation for the Sharepoint site of the department.
- Webpage desighner for multiple departments.
- Lawson Support Team for the Mobile Supple Chain Management application.
- Par and Cycle, Receiving and Delivery and Surgical Instrument Tracking.
- Pulse, Employee Self Service (ESS), Security.
Confidential, MECHANICSBURG, PA
Data entry specialist
- Supervised and trained all the data entry and computer operators
- Setup all internet connections at corporate office and offsite locations
- Application Support for the in house Nursing home software package.
- Processed the financial reporting and built all ad - hoc reports for the system.
- Health Business Systems
- Managed the help desk for all incoming issues.
- Support for all hardware and software for entire company.