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Customer Engineer Resume

Boston, MassachusettS

PROFESSIONAL SUMMARY:

A self driven IT professional with strong diagnostic abilities to resolve hardware and software problems. Excellent communications and interpersonal skills that facilitate working with all levels of an organization, clients and vendors in person and over the phone.

WORK EXPERIENCE:

Confidential, Boston, Massachusetts

Customer Engineer

Responsibilities:

  • In an International team, coordinated with customer all aspects of the new installations
  • Install hardware at customer sites
  • Ordered new cross connects from third party vendor as needed
  • Traveled to customer sites in United States

Confidential

Lead Helpdesk Technician

Responsibilities:

  • Solve installation issues for worldwide financial customers over private wide area network exclusively using Cisco hardware.
  • Assign helpdesk tickets for installations and upgrades in national support group covering worldwide customers.
  • Consistently had highest number of resolved calls in group.
  • Train group technicians on typical trouble shooting procedures, installation tools, trouble ticket system and NMS.
  • Ensure that tickets reported by the trouble call notification system were acted upon in a timely manner.
  • Install Cisco hardware at customer sites as necessary.
  • Worked with Cisco 1720, 2800, 7204, 7304 Routers and Cisco 2950, 3750 Switches.

Data Center Technician

Confidential

Responsibilities:

  • Monitor & resolve any issues within the local data centers’ systems, including networking equipment, communication circuits, servers and facilities.
  • Test new circuits and systems including DS3, OC3, OC12, Metro Ethernet, and OC48 using T - Berd and Agilent test system.
  • Support NOC Engineers during service problem and/or new installation.
  • Provide 24x7 on-call technical support to all data center equipment and services.
  • Manage outside vendors responsible for facilities support.
  • Install and upgrade hardware and software on servers, supporting financial services feeding multiple customers.
  • Install and configure datacenter equipment including various models of IBM and HP Servers, Cisco 12404 Routers and Cisco 6509 Switches.

Confidential, Boston, Massachusetts

Senior LAN Administrator

Responsibilities:

  • Provide technical support to more than 80 users located in four major cities along the East Coast.
  • Install new servers, desktop computers, laptops, and peripherals.
  • Working with managers, prepare specifications for the purchase of new equipment.
  • Upgrade and repair existing hardware and software as necessary.
  • Setup and support the backup strategy for the file servers and maintain appropriate hardware.
  • Monitor level of network traffic, specifically as it affects bursting over the WAN connection.
  • Administrated user and computer accounts, WINS, and DHCP Servers in the Domain.

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