Production Support Analyst Resume

SUMMARY

I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Production Support Analyst

Responsibilities:

Conversion of Confidential source code to PDS format to prepare for transition of the Latin American operating system from AS400 to OS MVS.
Training of Singapore Support on corporate batch processing including, OPC scheduling system, INFO/change control system and escalation procedures.
Mass conversion of 3420 reel tapes to 3480 tape silo on all executable batch procedures.
Installation of Devon system onto Mainframe to support required batch processing.
Training of new personnel on Tech Support responsibilities.

Confidential

Production Control Analyst

Responsibilities:

Confidential

Lead Computer Operator

Responsibilities:

Monitor and control computer operations workflow. Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
Operate and monitor peripheral equipment such as printers and tape drives in accordance with established quality standards; organizes operations output for distribution, including tapes and large print jobs.
Monitor and perform regular backup of all data. Use backup systems to restore data in the event of system malfunctions or other problems.