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Production Support Analyst Resume

SUMMARY

  • I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.

TECHNICAL SKILLS

  • Bi - Lingual
  • IBM Utilities
  • CHANGEMAN and INFOMAN
  • Cataloged Procedures
  • FDR/ABR
  • HSM
  • DFDSS (ADRDSSU)
  • CA1(Tape Management System)
  • JCL
  • MVS
  • JES2
  • FTP
  • CICS
  • NDM
  • VSAM Assist
  • PDSMAN
  • RACF
  • DASD File Allocation
  • DB2
  • OPC/CA7 Scheduler
  • CA11(auto restart)
  • ABEND Interpretation and Troubleshooting
  • DFRMM(Tape Management System)

PROFESSIONAL EXPERIENCE

Confidential

Production Support Analyst

Responsibilities:

  • Conversion of Confidential source code to PDS format to prepare for transition of the Latin American operating system from AS400 to OS MVS.
  • Training of Singapore Support on corporate batch processing including, OPC scheduling system, INFO/change control system and escalation procedures.
  • Mass conversion of 3420 reel tapes to 3480 tape silo on all executable batch procedures.
  • Installation of Devon system onto Mainframe to support required batch processing.
  • Training of new personnel on Tech Support responsibilities.

Confidential

Production Control Analyst

Responsibilities:

  • Monitor the nightly batch process workflow.
  • Monitor the CA - 7 error handler queue.
  • Investigate and troubleshoot all production batch and software outages.
  • Restart any failed batch job(s) according to job documentation.
  • Monitor all daily/weekly data set backup using FDR/ABR and DFDSS utilities.
  • Maintain all online DASD performance using the ICKDSF utilities.

Confidential

Lead Computer Operator

Responsibilities:

  • Monitor and control computer operations workflow. Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
  • Operate and monitor peripheral equipment such as printers and tape drives in accordance with established quality standards; organizes operations output for distribution, including tapes and large print jobs.
  • Monitor and perform regular backup of all data. Use backup systems to restore data in the event of system malfunctions or other problems.

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