SUMMARY:

• 15 + years of experience with Microsoft Office, desktop deployments and configurations.
• Desktop support which includes installation of software, configuration of computers, printer installs, VPN installations, adding computers to domain, computer deployment and inventory control.
• Application support for Microsoft Office Suite
• Utilization of cloud backups
• Teacher MOS designed for preparation and design of course curriculum
• Web Design using Dreamweaver, Swish and HTML

PROFESSIONAL EXPERIENCE:

Desktop Support Analyst,

Confidential, Bethesda, MD

Responsibilities:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi - layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable all setup Digital Video Conferences (DVC).

Confidential, Fairfax, VA

Responsibilities:

• Manage servers, including print and backup servers and their associated operating systems and software.
• Install anti-virus, VPN and desktop applications
• Manage local network hardware and equipment, including switches, hubs, and UPSs.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripherals devices and ensure network connectivity of all workstations.
• Administer all equipment, hardware and software upgrades and maintain phone and voice-mail system.
• Provide guidance on specifications for new desktop and laptop purchases

Confidential, Greenbelt, MD

Responsibilities:

• Created, deleted, and administered network accounts using Active Directory
• Designed, installed, supported, and troubleshot TCP/IP and NetBEUI networks, and labs.
• Configured Internet connections. Installed hardware devices such as NICs, modems, hard drives, and CD-ROM/DVDs.
• Performed CPU upgrades.
• Installed and troubleshot Windows device drivers.
• Supported Microsoft Office users on-site and remote users
• Configuration of e-mail and Microsoft Exchange using RPC/HTTP.

Confidential, Washington, DC

Responsibilities:

• Teach student to use MS Office at an expert level
• Maintain and configure computers in classroom for students and staff
• Inform students on problem solving techniques
• Teach students to design and maintain websites

Confidential. Rockville, MD

Responsibilities:

• Microsoft Access Lead Trainer
• Develop technology curriculum
• Train MS Office product features to staff
• Build PowerPoint presentations for use in government sessions
• Assist staff with installing software, Outlook configurations and Blackberry setups and support

Confidential, Washington DC

Responsibilities:

• Design and build computer lab
• Develop technology curriculum
• Teach MS Office and provide skill set required to pass Microsoft Office User Specialist Exam
• System administrator for server, classroom and lab
• Install operating systems, Microsoft Office Suite, printers and connect all computers and server to Internet.

Confidential, Washington DC

Responsibilities:

• Design websites for MMTI and other clients using Dreamweaver and Swish.
• Train students to obtain MOS s. 100% of students that tested received.
• Develop three year IT plan for organization
• Establish, maintain and support Computer Based (e-learning)
• Coordinate and gather resources for summer IT program

Confidential, Washington, DC

Responsibilities:

• Perform incumbent in Microsoft Office Suite.
• Taught IC3 objectives to outsourced clients.

Confidential, Washington DC

Responsibilities:

• Taught students skills needed to pass Microsoft Office User Specialist Exam.
• Pass rate of 95% for all students trained and sitting in for the exam at ARCH. Additionally, taught HTML as well. After a few lessons, students were able to independently build basic web sites.
• Establish, maintain and support Computer Based (e-learning)

Confidential, Washington, DC

Responsibilities:

• Taught students the necessary skills to pass Microsoft Office User Specialist exam
• Also provided desktop and helpdesk support for administration office and computer lab.
• Establish, maintain and support Computer Based (e-learning)

Confidential,

Responsibilities:

• Helped office staff use MS Office suite to full capacity.
• Establish, maintain and support Computer Based (e-learning)

Confidential,

Responsibilities:

• Taught Graphic Design to high school students, applications included: MS Publisher, FrontPage, Dreamweaver, HTML, and Photoshop.
• Provided technical support for classroom which included: adding software, account administration & hardware configurations.

Confidential,

Responsibilities:

• Designed, installed, supported, and troubleshot TCP/IP and NetBEUI networks in public school classrooms and labs.
• Configured Internet connections. Installed hardware devices such as NICs, modems, hard drives, and CD-ROMs.
• Performed CPU upgrades.
• Installed and troubleshot Windows device drivers.
• Supported Microsoft Office users in DC Public Schools Central Office.
• Assisted with configuration of e-mail and Microsoft Exchange.
• Webmaster for DC School-to-Careers web site.
• Created new web pages and forms and performed site updates on request.
• Instructed students in skills needed to obtain CompTIA (A+).
• Instructed students in MS Word, Excel, PowerPoint, Outlook and Access for Microsoft Office User Specialist including expert level.

Confidential,

Responsibilities:

• Setup and managed network with NT 4.0 server and Windows 95/98 workstations on a 10 base T Ethernet LAN.
• Responsible for all troubleshooting, maintenance, and network administration.
• Taught Computer Basics, Windows 95, MS Word, and MS Excel.