We provide IT Staff Augmentation Services!

Technical Field Service Representative Resume

SUMMARY

  • I have a very extensive background in consumer electronics. I have repaired and taught electronics. I managed service areas for 2 major electronics manufacturers. I have worked with consumers, retailers, repair shops and service engineers to resolve service issues. I have received bonuses for my ability to satisfy customers.

PROFESSIONAL EXPERIENCE

Confidential

Technical Field Service Representative

Responsibilities:

  • Repaired LCD and Plasma sets in customer’s home
  • Authorized and unauthorized service centers based on performance
  • Audited service centers repair & part claims to prevent fraud
  • Managed territory and monitored repair shops to provide the best customer experience
  • Worked with technicians, customers and Confidential engineers to resolve service issues
  • Provided technical support on Help Desk to service centers to ensure proper repair

Confidential

Customer Engineer

Responsibilities:

  • Whippany - Lucent contract - Provided On-site computer & peripheral installation and repair support - A+ certified
  • Somerset - repaired Toshiba, IBM & Dell laptops for Confidential &T employees
  • Resolved customer issues on phone, email and in person
  • Provided data recovery and re-imaging

Confidential

Service Manager

Responsibilities:

  • Managed service needs of eastern region
  • Conducted training classes - electronic theory and repair
  • Resolved technical issues with Zenith’s products
  • Provided support to dealers, technicians and consumers

Hire Now