SUMMARY
- I have a very extensive background in consumer electronics. I have repaired and taught electronics. I managed service areas for 2 major electronics manufacturers. I have worked with consumers, retailers, repair shops and service engineers to resolve service issues. I have received bonuses for my ability to satisfy customers.
PROFESSIONAL EXPERIENCE
Confidential
Technical Field Service Representative
Responsibilities:
- Repaired LCD and Plasma sets in customer’s home
- Authorized and unauthorized service centers based on performance
- Audited service centers repair & part claims to prevent fraud
- Managed territory and monitored repair shops to provide the best customer experience
- Worked with technicians, customers and Confidential engineers to resolve service issues
- Provided technical support on Help Desk to service centers to ensure proper repair
Confidential
Customer Engineer
Responsibilities:
- Whippany - Lucent contract - Provided On-site computer & peripheral installation and repair support - A+ certified
- Somerset - repaired Toshiba, IBM & Dell laptops for Confidential &T employees
- Resolved customer issues on phone, email and in person
- Provided data recovery and re-imaging
Confidential
Service Manager
Responsibilities:
- Managed service needs of eastern region
- Conducted training classes - electronic theory and repair
- Resolved technical issues with Zenith’s products
- Provided support to dealers, technicians and consumers
