SUMMARY

• I am currently working in the Information Technology field that allows me to utilize my strong technical ability in a team lead environment.
• My ability to work in a team environment allows me to communicate effectively with my colleagues, peers, and management which prove as a vital characteristic to function as a team player.
• I have several years of experience in a federal government environment.
• I am seeking an entry level position in a private industry or government based company that offers diversity, growth and advancement.

PROFESSIONAL EXPERIENCE

Confidential

Inventory Specialist/NGW Technician

Responsibilities:

• Communicate with users and Hand Receipt Holders via email and/or telephone to inform them about the new upgrade and neccesary steps to prepare for deployment
• Image hard drives via a hard drive burner with a master of the Windows 7 image
• Disk part hard drives in preparation for new computer build
• Rename computers with appropriate computer name
• Add newly built computers to Active Directory database to appropriate directorates
• Generate hand receipts with the new and old computer information (serial number and barcode number)
• Save and transfer files to local share drive to be transferred to newly deployed machine (Word, Excel and Adobe documents and Outlook .PST files)
• Record and verify information from PC’s and remove hard drives, memory and cards as needed from replaced PC’s
• Install NIC cards to SIPR (Secret) machines
• Configure users email
• Reinstall software
• Map printers
• Strip old computers of components (memory, hard drive, NIC and/or DVI cards) and process paper work for DRMO

Confidential

Inventory Specialist/NGW Technician

Responsibilities:

• Communicate with property custodians within the various units about excess items belonging to them.
• Create Excel spreadsheets for the verified and excess items belonging to the specific unit(s).
• Record and verify information from CPU’s and remove hard drives as needed
• Stage workstations for NGW deployment
• Prep and stage workstations for NGW deployment
• Install NGW workstations for various units within the bureau (replacements and swaps)
• Record and verify information from PC’s and remove hard drives, memory and cards as needed from replaced PC’s
• Install memory and DVI cards into new PC’s

Confidential

Jr. Web Content Administrator/Admin Assistant

Responsibilities:

• Update web page content
• Deliver, distribute, and copy various materials.
• Create and edit Excel spreadsheets and Word documents to update organization/unit information for meetings.
• Generate monthly reports
• Maintained and ordered supplies as needed.

Confidential

Travel Clerk/Case Processing

Responsibilities:

• Provide customer support to USDA employees and other government officials needing passports/visa to travel abroad.
• Interact professionally via electronic mail, telephone and in person with travelers and Agency Travel Coordinators
• Retrieve passports from safe files for issuances or revalidations.
• Generate system letters and visa forms from IPATTS if needed, and combine them with the appropriate case folder.
• Generate receipts for passports being released.