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Help Desk Specialists Resume Profile

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Work Experience

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Desktop Support Contractor

Originally hired for the Helpdesk was promoted to Desktop support only after 6 months. Received many accolades from satisfied customers supported. Successfully earning MCTIP Windows 7 Enterprise certificate after 4 months on the job. Was a part of a successful Enterprise Email and Windows 7 migration for Ft. Bragg. After joining the Desktop Service Branch I was assigned to work with 2 units as sole representative for those units. Seven months later I was assigned to a larger unit.


Customer Management Specialist

  • Responsible for providing administrative and technical support for the data voice and video communications for Fort Bragg. Troubleshoot problems for service calls on all terminals computers and telephones upon receiving a user s request for repair. Inputs the initial trouble ticket received via phone or email into the Remedy Service Order/Trouble Ticket System.
  • Provide technical support to users for problems with computer software. Assists with the use of a variety of programs by responding to trouble tickets and responds to direct telephones calls for assistance.
  • Monitors status of Network Monitor Center.
  • Monitors the organization s security badge access system and cameras. Ensures that all buildings are properly locked and any open doors or gates are reported immediately using established guidelines


IT Support Analyst

  • Supervisor Laureen Perez Okay to contact this Supervisor Contact me first
  • Phone Support of over 500 in a Citrix Metaframe Environment. Respond to Windows account maintenance industry proprietary software and hardware issues. Service components at remote locations specialty printers monitors and thinnet clients .


Computer Support Analyst

  • Provided support for over 2000 users in a desktop and laptop environment Deploy workstations using Norton GhostSupport of over 50 remote users using VPN Recommended and implemented Wasp Asset Tracking software Assisted helpdesk to resolve more complex issues as a second level support


IT Support Technician

  • Provided support to over 2000 internal users. Dealt with issues from hardware to software support. Expertise included Imaging and Wire Transfer systems.

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